Alison Stephens

Project Manager @STEMLearningUK

[Alison Stephens @AlisonStephens5]

@TicketmasterCA why did you not send out the pre-sale details for Sienna Spiro as you stated in your email after I registered? Have now missed out on tickets! Very frustrating. Don’t offer a service and then negate on your responsibility

[Alison Stephens @AlisonStephens5]

@SixtUK You sent me a complaint link yesterday which takes you to a fraudulent account. Luckily I realised before I gave them my bank details. This is appalling!

[Alison Stephens @AlisonStephens5]

@SlXTUK @SixtUK have processed the complaint this morning using the above link. This has taken me to a fraudulent account where I have been contacted by someone asking for my bank details. Why is @SixtUK giving customers a link to a scam. Could you get any worse

[Alison Stephens @AlisonStephens5]

@MartinSLewis can @SixtUK really charge my credit card for damage I am contesting? Not responding to emails with questions about supposed damage. What do I do?

[Alison Stephens @AlisonStephens5]

@SixtUK why do you not answer emails challenging a damage claim but instead charge my credit card without my permission. Utterly disgusting behaviour! Is
it even legal @MoneySavingExp

[Alison Stephens @AlisonStephens5]

@easyJet explain why you cancelled your flight to GVA on 3rd Aug? You say it was the weather & not safe for your ground staff to work. Cancelled flight on 2nd. No mention @BristolAirport of issues & weather forecast was good. Are you lying to get out of compensation? Disgusting!

[Alison Stephens @AlisonStephens5]

@BristolAirport how many flights were cancelled on Aug2nd & 3rd 24. Weather was so bad all ground operations were stopped on 2nd Aug &could not resume on 3rd Aug?🤷‍♀️ Seems strange you did not mention this on X or are @easyJet making up stories for why they cancelled their flight

[Alison Stephens @AlisonStephens5]

@easyJet Thanks Jay. They also confirm that they are often used by @easyJet when you cancel flights from Bristol. I am proceeding on this basis

[Alison Stephens @AlisonStephens5]

Another day, another airline drama. Thank you @easyJet for cancelling my son’s flight tomorrow from Bristol airport. The first time he was supposed to be home in 6 months. Now trying to find out if you will let him stay at Hampton by Hilton at the airport but no-one will confirm

[Alison Stephens @AlisonStephens5]

@easyJet Thanks Jay. I have just spoken to Hampton by Hilton and they confirm they are a 3 star hotel. Just hope @easyJet agree🤷‍♀️

[Alison Stephens @AlisonStephens5]

@SwissportBags @SwissportBags it was your responsibility to get the bag to Geneva and it is still in @manairport and no-one is looking for it. You are liable for its loss! Why can’t you check for it and locate it?

[Alison Stephens @AlisonStephens5]

@SwissportBags my son’s hand luggage was taken from him at the gate @manairport @flyethiopian It only had a small code sticker on it. You then didn’t put it on the plane & it is lost. We are told it is still in @manairport but they are not responding to messages. What do we do?

[Alison Stephens @AlisonStephens5]

@SwissportBags @SwissportBags the bag was taken at the gate so only had a small luggage sticker on it. If this has come off then there is no way of knowing where the bag should be going?

[Alison Stephens @AlisonStephens5]

@SwissportBags @SwissportBags I am ringing them everyday & they can tell me nothing. Swissport in Manchester are not responding to their queries about the luggage. All they can say is that the bag did not make it on to the plane. They now do not know where in @manairport it is. So what do I do?

[Alison Stephens @AlisonStephens5]

@SwissportBags Harry Stephens
Geneva Airport
ET729
Tag number ET020089
File number: GVAET10242

[Alison Stephens @AlisonStephens5]

@flyethiopian you took my son’s hand luggage off him on Tues 30th July @manairport saying it would be put in the hold. It wasn’t! No-one can tell us where it is & when it will be sent to GVA.
It has his meds and school work in it. Someone needs to tell us what’s going on!

[Alison Stephens @AlisonStephens5]

@RevolutApp @MoneySavingExp The reply was we are super busy! I have a fraudster talking to me right now asking me to use @RevolutApp. Surely you must want to catch them and stop them using your systems to scam people out of their money?

[Alison Stephens @AlisonStephens5]

@MoneySavingExp can you look in to @RevolutApp. Got scammed this week @RevolutApp have the persons name, email, bank details and address but won’t investigate! Spoken to other people and this seems common practice to use @RevolutApp as the fraudsters know they won’t be caught!

[Alison Stephens @AlisonStephens5]

@RevolutApp @MoneySavingExp I have replied but as I am being told in the response that you have lots of messages I need to try and get some action on this asap. The scammers are active online as we speak! They are pushing me to use @RevolutApp

[Alison Stephens @AlisonStephens5]

@RevolutApp @MoneySavingExp I have just replied. Ironically the message back says you are experiencing a high level of messages. Probably from other customers who have been defrauded on @RevolutApp. Why aren’t you systems protecting your customers?