Alita Buttress

Former BBC Journalist turned Leadership Communications Coach. Perhaps a slight obsession with cake.

[Alita Buttress @AlitaHowe]

@sainsburys Still waiting for someone to actually read and address my concerns or escalate this complaint. Please advise how I can do this. Thank you.

[Alita Buttress @AlitaHowe]

@sainsburys Starting to sound like a broken record now but still haven’t had an adequate response. Please could someone get back to me?

[Alita Buttress @AlitaHowe]

@sainsburys Please could someone get back to me? Still just getting automated replies to the DM I sent you three days ago. Thank you.

[Alita Buttress @AlitaHowe]

@sainsburys I did that on Friday and still no reply. Please let me know how I can escalate this complaint. I’ve been trying to have a conversation about this issue since 18th February. Really not acceptable customer service.

[Alita Buttress @AlitaHowe]

@sainsburys Please could someone get back to me? Still just getting automated replies to the DM I sent you three days ago. Thank you.

[Alita Buttress @AlitaHowe]

@sainsburys Trying to contact you about a click and collect order. Been hung up on twice by your customer service line and just getting automated responses from your DMs. Please can I talk to a human?

[Alita Buttress @AlitaHowe]

@sainsburys Trying to contact you about a click and collect order. Been hung up on twice by your customer service line and just getting automated responses from your DMs. Please can I talk to a human?

[Alita Buttress @AlitaHowe]

Sent this to our local MP after trying, and failing, to get a #covid test. We’re being told capacity has never been greater and this is a ‘world class’ system. Yeah. Sure.

[Alita Buttress @AlitaHowe]

@ElliotColburn Been trying to get a #covid test for my 4 year old since yesterday. Nothing available. Anywhere. Now whole house has to isolate & my son can’t go back to the school he only started at last week. Yet govt says system is ‘world beating.’ Sure.

[Alita Buttress @AlitaHowe]

@ElliotColburn Been trying to get a #covid test for my 4 year old since yesterday. Nothing available. Anywhere. Now whole house has to isolate & my son can’t go back to the school he only started at last week. Yet govt says system is ‘world beating.’ Sure.

[Alita Buttress @AlitaHowe]

@BootsHelp Thanks for your reply. I’ve tried that and everything else on the app seems to be working apart from being able to checkout. Is this an issue on the app?

[Alita Buttress @AlitaHowe]

@BootsUK Hi - is there a problem with your app? Been trying to complete an order since yesterday and unable to checkout. Getting a ‘technical error’ message.

[Tammi Walker @Tamster18]

#bbcwomen

[Alita Buttress @AlitaHowe]

@sainsburys - purchased a product in your store today that went off yesterday. Clearly it’s now in the bin. What’s the safest way to get a refund for this please. Thanks.

[Alita Buttress @AlitaHowe]

The brilliant work of @CruseCare couldn’t be more important at this difficult time. Please donate (https://t.co/RfcKPYotsR) share, support or join in if you can. Thank you 🌈 #colourforcruse

[Cruse Bereavement Support @CruseSupport]

A huge thank you to Ollie, who's raising money for us with his multi-coloured mop! 🌈

Well done to everyone who's taking part in #ColourForCruse to help us to brighten the lives of bereaved people. Your support means the world to us 💜

#HappyEaster #Fundraiser

[Alita Buttress @AlitaHowe]

@BestWesternGB @BestWestern Or. Your could share your comments here in a public forum?

[Alita Buttress @AlitaHowe]

@BestWesternGB @BestWestern Do you really think this is responsible marketing when #Covid_19 #Coronavirus is such a serious issue? I don’t think people being responsible & self isolating will find your playlist amusing. Despicable.

[Alita Buttress @AlitaHowe]

@kikkiK I’ve been trying to contact you about an order which has been delayed. I urgently need this by tomorrow to make a last posting date for Xmas. You’re not replying to emails / messages left & your phone line is a permanent voicemail. Help!

[Alita Buttress @AlitaHowe]

@caribbeanfoodwk Hi Grace Foods. Sent a complaint to your customer service email address on 13th October and again on 21st October and no-one has bothered replying. Do you really treat loyal customers with such contempt?

[Alita Buttress @AlitaHowe]

@Ryanair I’d rather you addressed publicly to the 200 people on that flight what happened. There was no information, no visibility of staff and continuous lies throughout the day about when or if we’d be getting home. There’s nothing private about this which needs a DM chat.

[Alita Buttress @AlitaHowe]

@ZARA_Care Promised a manager call back by the end of the day today (30/10) after, supposedly, a ‘full investigation’ into my case which has been going on since Aug. More lies and broken promises. Is anyone going to call me back @ZARA_Care @ZARA

[Alita Buttress @AlitaHowe]

@ZARA_Care Oh hi. Anyone there? Anyone? Been waiting for one of your managers to call me about a lost delivery. Have been waiting since Tuesday. Just checking there hasn’t been a retail customer service apocalypse I didn’t know about?

[Alita Buttress @AlitaHowe]

@ZARA_Care STILL waiting to resolve this. Referred you to the Retail ADR & apparently you’re refusing to cooperate. Really?! So I called yesterday lunchtime to try and resolve this with you and have been waiting for a ‘manager callback’ ever since? Do I have to start court proceedings?