AliveCor Support

Providing support for Kardia by AliveCor products.

[AliveCor Support @AliveCorSupport]

@derek049 @AliveCor Under the profile section you can select "Manage Account", then at the bottom of this page you will see an option to Delete Account.

[AliveCor Support @AliveCorSupport]

@edgoppelt Hi Ed,

Oh yes, we were able to confirmed that the StethIO is currently out of stock. Unfortunately, we are not sure if when the device will be back in stock.

We apologize for any inconvenience.

[AliveCor Support @AliveCorSupport]

@edgoppelt Hi Ed,

Please be sure that you're accessing the right website. You can use this link to purchase the StethIO directly:https://t.co/t9oG4DHwYV

Please don't hesitate to reach out to us if you have any questions.

[AliveCor Support @AliveCorSupport]

@edgoppelt Hi Ed,

We appreciate your interest. The StethIO device is currently in stock from our website https://t.co/Kg9MevDs0p.

Please don't hesitate to reach out to us if you have any questions.

[AliveCor Support @AliveCorSupport]

@RedPandaSpirit Hi There, For assistance with your clinician reviews, please reach out to our Customer Care team at [email protected] or 855-338-8800.

[AliveCor Support @AliveCorSupport]

@edilaveroglu @AliveCor Hi there! Please note, the Kardia app is only available in countries where it's approved for use. If you're unable to download the app in your country, it's likely that Kardia hasn't been approved there yet. For more info on approved locations, check out our website or contact us

[AliveCor Support @AliveCorSupport]

@ajfassociates @AliveCor @Inc Hello,

Your feedback is greatly appreciated. To address any specific concerns or inquiries, please reach out to our dedicated Customer Care team via the information below.

[AliveCor Support @AliveCorSupport]

@GiaquiFran @AliveCor Hello Nanda,

Thank you for reaching out to AliveCor Support. For your reference, your ticket number is 763922. We are more than happy to assist you today.

We are sorry to hear about what happened to your phone clip.

Since we can no longer send phone clips and they're no l...

[AliveCor Support @AliveCorSupport]

@lizlviz The KardiaMobile is intended to be used while sitting up in a chair or standing. In order to ensure a proper reading is recorded please sit up in a chair with your arms flat on a surface such as a table while you place your fingers on the KardiaMobile device.

[AliveCor Support @AliveCorSupport]

@simonkellerln @AliveCorUK This is actually due to a limitation provided by Omron allowing us to connect in certain regions with certain devices. To find more information on specific devices and limitations, please reach out to us at [email protected] where we can provide more info.

[AliveCor Support @AliveCorSupport]

@philshapiro @AliveCor Hi Phil, thanks for reaching out! This link should help you troubleshoot: https://t.co/Ezy6D5r7IS
Also, our Support team is ready & happy to assist you 7 days a week via chat, phone, or email: [email protected] or 855-338-8800. We look forward to helping you!

[AliveCor Support @AliveCorSupport]

@CynOnan @AliveCor Hi Cyn, In order to help with a refund, we need an order # to investigate for you since there is no ticket #. We look forward to your response

[AliveCor Support @AliveCorSupport]

@CynOnan @AliveCor Hello Cyn, We'd be happy to assist you today. Did the system respond with a ticket number we can research for you? We can certainly go track down where the email is and make sure you're responded to

[AliveCor Support @AliveCorSupport]

@sirbriand Hi Brian, I checked our emails and I see one of our Customer Care representatives responded to you on Monday at 6:21 AM EST with a long list of troubleshooting instructions and her contact info to reply. If you have not received it please let us know.

[AliveCor Support @AliveCorSupport]

@tug192 Hi There, we're sorry you had an undesirable experience with the support team, do you have a ticket number you can provide so we can investigate the issue and hopefully help provide a resolution?

[AliveCor Support @AliveCorSupport]

@DOLUX1 Hi Donna, Yes you can share! One way is having the Kardia App on each of your own cell phones. Another is on just with one phone and utilizing the 'guest' feature after taking a recording. If you need assistance, please call 1-888-338-8800 or email [email protected].

[AliveCor Support @AliveCorSupport]

@naterockhold Hi Nathan, We apologize that you're having an issue with KardiaCare. Please reach out to our support team at [email protected] or call [phone] and we will gladly be able to help you with this. We look forward to hearing from you.

[AliveCor Support @AliveCorSupport]

@Florenc00526929 Hi Florence, do you have a ticket # from customer support we could investigate? We should be able to assist with resolving any payment issues and look forward to your response.

[AliveCor Support @AliveCorSupport]

@ECHDCH Do you have the ticket # from the interaction so we can forward this to the customer service team manager? We'd like to work with you to resolve the issue as well as take any feedback.

[AliveCor Support @AliveCorSupport]

@ECHDCH Customer service is very important to us, as well as resolving any issues. Please let us know if you have a ticket # we can follow up on? If you haven't been able to get in touch, please email [email protected] with your info and the best time to reach you.