AK

2 steps behind...3 steps forward.

[AK @AmCombobulated]

@anil23kumar @BigBazaar @future_care 1. What is way to reach customer service?
*Phone number never connects
*Emails are never responded to
*Escalation to Priya is also never responded to.

2. No complaint tickets are issued to track and follow.

3. No TAT for response/resolution in place.

4. Customer is a beggar.

[AK @AmCombobulated]

@future_care @jatin777bhatia @BigBazaar What a sham? Writing multiple times to Priya returns zero response. Customer service also never responds to emails. Phone never connects. Online shopping by BB is a nightmare for refund/return of expired/near expired products delivered. It's one way communication for customer.

[AK @AmCombobulated]

@TRAI @airtelindia @Airtel_Presence @reliancejio @ViCustomerCare
Pls also enlighten recourse available with customer if quality of voice/data is consistently poor...implies telco is charging customer despite 'short' delivery. How does customer prove such deficiency in service?

[AK @AmCombobulated]

@ViCustomerCare @TRAI
Today mobile number is an essential...for work/business, family,transactions(otp),etc. @TRAI, pls answer recourse if there is deficiency in service by telco and customer faces inconvenience, business/financial loss or difficulty becoz of crippling effect.

[AK @AmCombobulated]

@TRAI @ViCustomerCare
VI has crippled my functioning. Regret being a VI customer. SIM exchange done at VI store with promised TAT of 2 hrs for voice activation. Nearly 59 hours now...no activation despite emails, calls, DM. Inefficiency at all levels!! No urgency?? No one cares.

[AK @AmCombobulated]

@ViCustomerCare @trai
I want to know if VI is not able to activate exchanged postpaid SIM in 3 days, isn't it deficiency in service and telco liable to compensate for incidental damages?
Also, how does VI bill for days that it did not give service?
@TRAI, pls throw light.

[AK @AmCombobulated]

@jsethuraman @MankaranSinghS1 @westerndigital @SanDisk @supriadhanda But sadly [email protected] does not care to respond to customer queries despite several reminders. Lacking !!

[AK @AmCombobulated]

@NetMeds
Poor Customer Service:
*A complaint remains unresolved since 1 year despite multiple reminders.
*Another complaint is open since more than 3 months.
**Responses by CS are either elusive or unsatisfactory.
***Guide me on escalation.

[AK @AmCombobulated]

@TeamZefo @ratichunletia I strongly agree with Rati. Twitter complaints echo everything is not right at Zefo. And Twitter response seems to be a standard reply.

[AK @AmCombobulated]

@nita_shashi @TeamZefo @quikr
I strongly agree. Gozefo 3 years back, and Zefo now is a climb down. Anyways, 'customer remains the King' and if any business ignores customer comfort... then hello, who are you? Fortunately, this is neither monopoly or oligopoly. Compete to win. Earn trust, respect.

[AK @AmCombobulated]

@TeamZefo @Quikr
*Since the only way to communicate with Zefo is email, am sure you must be strictly adhering to response TAT. How much is that? 72 hours have passed !!
*Also, is there any escalation email id?? Much required!!
*'Before buy' experience so bad. Dread 'After Buy'

[AK @AmCombobulated]

@RBLBankCares Please walk the talk. I do not see any improvement. So it was just a mutual waste of time. For instance,despite more than a month and several email reminders, credit card customer care just doesn't respond.Resolution then is far unless customer goes to war.Has RBL shut down biz?

[AK @AmCombobulated]

@JioMart_Support @JioMart
Jiomart - Customers' plight, Competitors' delight: 50% of my order placed at 'mega sale' cancelled/refunded even before delivery (expected date also pushed fwd). What kind of inventory mgmt u have?? Btw, a friend's order on Oct 5 still shows 'shipped'??

[AK @AmCombobulated]

@BelanWaIi Yeh rishta kya kehlata hai?

[AK @AmCombobulated]

@Nehasoneha @RBLBankCares U r so wrong here. My impression is no one cares at RBL, incl. BOTs. It seems there is no escalation mechanism or any worthwhile Head-Customer Service, COO/CEO who can stop the bank from becoming 'Ram Bharose Lo'. No wonder share price came down 80pc from peak. Market is smart.

[Motilal Oswal @MrMotilalOswal]

Tough times are like physical exercise you may not like it while doing it but tomorrow you'll be stronger because of it.

[AK @AmCombobulated]

@indiacharts Sorry... upppppppppp

[AK @AmCombobulated]

@indiacharts Down-up-downnnnn-uppppp

[Shankar Sharma @1shankarsharma]

My YouTube video on the usual tell-tale signs of very heady, toppy markets, that often end badly

https://t.co/1YZTW0EMdw

[AK @AmCombobulated]

@Burman_Amit @imohitburman @AskDabur
@DaburIndia
Getting hands on Dabur Lemoneez is a difficult task online or offline (most retailers don't stock) even now. During lockdown phase, Dabur Hingoli was not in stock with small retailers. Any destination for assured availability?

[AK @AmCombobulated]

@DaburIndia
Why is availability of Dabur Lemoneez so poor online as well in retail outlets?