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@JasAgarwal@jagograhakjago@Swiggy@SwiggyCares It's their cheap tactic to get away with poor service. They think they can buy the customers with ₹100.
Interestingly, they have an upper limit for this payoff as well. I asked to raise the compensation price to at least ₹300 and they refused 😂😂
@neil6610i@JasAgarwal Right? Their AI refused to connect me to a human after multiple repeated attempts and when it finally allowed me to connect to a human, it took them 25 MINS to get assigned and respond.
@SwiggyCares I'm chatting with your representative since 2 hours now. With no acceptable resolution.
MAKE THE COUPONS CLUBABLE
or
OFFER A COMPENSATION THAT ATLEAST BEATS RESTAURANT COUPONS.
otherwise it's just a joke you're playing with your customers
The issue is not with the coupon. The issue is not able to club them with other coupons as well as their short expiry date.
If this is truly a compensation, it would not have an end date or at least have 365 days expiration as well as compensation type of coupons should be able to be clubbed with existing restaurant coupons.
That's it.
@SwiggyCares I am not talking about the refund. I am talking about a compensation that I deserve for your pathetic handling of my order.
Your compensation in the form of a coupon which can not be clubbed with other coupons is the issue here. Address that first.
This will not be taken over to DM.
This is your pattern. I have been a victim for the third time now.
I have lost significant amount of money and peace because you can't keep up your part of the deal and your delivery executives are not doing a basic check before picking up the orders.
Another recent issue of mine also fell prey to your "compensation" gimmicks. The delivery executive made a mess and picked and delivered a wrong order and in return - I did not even get a refund in my original account but as a coupon which I couldn't use at first and of course couldn't get it clubbed with other coupons.
Enough is enough.
I eventually had to cancel the order.
I wasted 1 hour and 45 minutes chasing the delivery partner, the restaurant, and your AI support that kept blocking me from talking to a human. And when it finally did, I had to wait another 25 minutes just to get an agent assigned.
Then you offered a ₹50 "compensation" coupon that can't even be clubbed with existing restaurant offers. That's not compensation - it's a joke/scam. If a restaurant is already offering a ₹100 discount, why would anyone use your ₹50 coupon instead?
And why does a compensation coupon expire in just a few days? If it's genuinely compensation for your poor service, why attach an expiry date to it?
This feels deliberately designed to make customers think they're being compensated while ensuring the coupon has little to no real value. That's misleading, and it's an incredibly poor way to treat customers after wasting nearly two hours of their time.