Father’s Day is June 18th and will be here before you know it! Treat Dad this year to something special he’ll actually remember. #fathersday#fatherdaygifts
Due to record-breaking winter weather in Texas, our offices and the homes of most of our employees are without power, phone service or Internet. We've been forced to close our customer service department and hope to re-open on Thursday the 19th. We appreciate your patience.
@Publiciteeguy That's certainly not our policy and we're guessing there's more to the story. If you'd like to tell us your girlfriend's name we're happy to look into this.
@Ken_Aidian In our experience, serious customers who want our help resolving an issue call our 7-day-a-week customer service line and speak to one of our friendly agents. Others post an untrue tweet from an anonymous twitter account with 4 followers. We're good either way.
@flyinfish330 So sorry this happened to you, Matthew. Yes, we ship ground with dry ice (if we didn't we'd have to double our price) but we still deliver 99% of our orders on time and undamaged. We're sorry for your bad experience with FedEx and we have cancelled and refunded your order in full
@sheathornfield That's wildly untrue, Shea, isn't it? We shipped to the EXACT address on your order. You called on the 29th and asked us to update that address AFTER the item had already shipped and 14 days past our address update deadline of the 15th of the month. Somehow we're to blame here?
@dynamicallydara Of course we guarantee our products, Dara, that's why you got a refund. And we apologize. It was in the 90's this week in SC and LA and delivering fresh flowers in summer heat isn't a perfect science - especially with COVID issues. Again, please accept our sincere apologies.
@GiannaLeeD Your shipments were sent via FedEx 61290980793726057161 and 61290980793725995495 on March 23rd and we emailed you tracking. Unfortunately, more than 4 months later that tracking has expired and we are unable to process any claims for missing items.
@DiMariaAnthony @GiannaLeeD Hi Anthony. Your final jerky shipment was sent March 23rd via FedEx 61290980793726057161 and we emailed tracking to the purchaser, Ms. DiMaria. Unfortunately, more than 4 months later, tracking has expired and we are unable to process any claim for missing items.
@GiannaLeeD To our valued customers: If you call us 4 months after an order has shipped - and after FedEx tracking has expired - and tell us it never arrived, we will be unable to assist you. Please report missing shipments in a timely manner.
@GiannaLeeD To our valued customers: If you call us 4 months after an order has shipped - and after FedEx tracking has expired - and tell us it never arrived, we will be unable to assist you. Please report missing shipments in a timely manner.