Amber Stephenson

Year 5 Teacher - UKLA book reviewer - writer of SOL @ Take One Book - R4P advocate - St Mary’s University Alumni

[Amber Stephenson @Amberksteph]

@StarbucksUK That’s amazing! Thank you so much 😊

[Amber Stephenson @Amberksteph]

@StarbucksUK please can someone help? My app malfunctioned this morning, meaning I ordered three coffee’s simultaneously using my stars. Annoyed as the app stated error please try again, yet the orders had gone through. This is a SB issue, how do I get my wasted stars bk please?

[Amber Stephenson @Amberksteph]

@StarbucksUK Pls praise the staff in your Staines Sainsbury’s store. I have been using this store for years and the staff are friendly, well trained and deliver a brilliant service. Special shout out to Alfie who always has a smile and asks how you are. Please pass this on!

[Amber Stephenson @Amberksteph]

@OctopusEnergy I’m having issues with my app. It is showing live data in kWh but is not offering a £ option. The only time I can see costings of my usage is +four weeks ago. I have a home mini - could this be the issue? It’s annoying me that I can’t see my average usage in £

[Amber Stephenson @Amberksteph]

@sainsburys Loyal customer for years - not good enough!

[Amber Stephenson @Amberksteph]

@sainsburys I am disgusted that my Christmas food shop, which I was able to book a click and collect slot for 4-5, is still in the shop as it’s shut. Why the hell are you allowing people to book C&C for when the shop is closed? The event I am hosting is ruined as I have no food.

[Amber Stephenson @Amberksteph]

@sainsburys To add insult to injury, I’m now sat at the shop (for an hour) and they “can’t seem to locate my shopping.” Funny that the £135 has been taken from my account. Sainsbury’s, please fix your systems! This shouldn’t have been allowed to happen. Now left with no Christmas food.

[Amber Stephenson @Amberksteph]

This is now being dealt with, thank you c

[Amber Stephenson @Amberksteph]

@OctopusEnergy I am thoroughly disappointed in your customer service. I have paid £1000 for an EV charger and have been ignored by my “dedicated” specialist for over 3 wks. Am spending all my breaks trying to sort it out - what am I paying for? Still no help from C Support 😤

[Amber Stephenson @Amberksteph]

@SamsungUK my tv has recently updated to the art store feature (replacing ambient). I can no longer find any of the images I used to use. They are still showing in smart things app, but when I click apply to tv, nothing happens. Where can I access ambient mode?

[Amber Stephenson @Amberksteph]

@tracylb24 @SkyUK Wish I could see them!

[Amber Stephenson @Amberksteph]

@SkyUK please can you advise on how to redeem the free buy and keep movie for the interruption to service? Followed instructions in email but no sky store tab or redeem sky gift on us.

[Amber Stephenson @Amberksteph]

@MicrosoftHelps

[Amber Stephenson @Amberksteph]

@Microsoft @Windows paid 4 windows on custom built pc, & had a hardware issue. Replaced m-board & could no longer access the windows I paid for. Customer support say I have to pay again, despite only using it for 2 days. I have proof of purchase. How is this allowed? Shocking!

[Amber Stephenson @Amberksteph]

@Morrisons trying to use your £15 off first shop, voucher not working at checkout. All voucher T&C have been met - what’s going on?!

[Amber Stephenson @Amberksteph]

@jimins_mochi_x She’s my favourite female dancer - absolutely incredible. Why she was benched over others is beyond me!

[Amber Stephenson @Amberksteph]

@onterrorstreet I really enjoy it - worth a watch

[Amber Stephenson @Amberksteph]

@HaroldPerrineau @FROMonMGM Does anyone know if this is the same in the U.K.?

[Amber Stephenson @Amberksteph]

In addition to this I was promised a call back by the agent in India, which never materialised. Years ago your customer service was second to none. Outsourcing your call centres was a huge mistake.

[Amber Stephenson @Amberksteph]

@SkyHelpTeam I am fed up with the poor service I have received recently. Nothing but problems since I moved home, 4 months on I am being charged for 2 months of broadband I didn’t have. Your team in India have still not removed it from my bill despite promising it had been.