@FlyRwandAir Good day,
I am waiting for a feedback regarding my claim, which you promised that you would provide today and clearly did not provide. Noting as well that Mr Rwagasana from Reservations Management has completely gone awol on email exchanges with my wife.
@FlyRwandAir This level of service is absolutely unacceptable and reflects a shocking lack of professionalism and accountability.
I expect a response to my claim and a clear update on the status of my reimbursement without any further delay.
@FlyRwandAir there appears to be no willingness to resolve outstanding reimbursement claims.
What kind of Mickey Mouse operation is this? Customers should not have to chase a company endlessly for a response, let alone for money they are entitled to be reimbursed.
@FlyRwandAir Good day,ย
Could someone please provide an update on my reimbursement claim?
RwandAirโs customer service has been utterly disappointing. Since 28 February, your French office telephone number has been unreachable, my emails have gone unanswered