Amit Mishra

[Amit Mishra @Amit_M9]

Formal Consumer Grievance Escalation to @Flipkart Senior leadership for Damaged Product Sent (Incident: IN26082618371774745048)
@flipkartsupport @nch1915
2+ weeks, multiple complaints. Endless follow-ups with NO resolution. Pls Refund
#Flipkart #CustomerService #ConsumerRights

[Amit Mishra @Amit_M9]

A BATTLE THAT COMES AFTER!

#Ecommerce #OnlineShopping #BlindTrust

A small but important lesson for every online buyer, “Purely out of personal recent shopping experience.”

Whenever you purchase anything online, whether budget or expensive, MAKE AN UNBOXING / OPEN-BOX VIDEO FROM THE MOMENT THE PACKAGE ARRIVES/DELIVERED.

Because if you don't, and if the product turns out to be damaged, defective, deficient or materially different from what you ordered, you may suddenly find yourself fighting an entirely different battle.

A battle of endless calls.
Endless emails.
Repeated explanations.
Escalations.
Social media posts.
Senior-level interventions.
And, sometimes, very little actual resolution.

My personal experience has made me question something much bigger:

In the e-commerce ecosystem, who ultimately carries the risk when something goes wrong—the platform, the seller, or the customer?

When the customer has already paid the money, received a deficient product and is then expected to repeatedly prove what happened, the balance of power can feel heavily tilted.

And the cost isn't just the money stuck with the merchant/seller.

It is your TIME.
Your MENTAL PEACE.
Your HARD-EARNED MONEY.
Your ENERGY.
And ultimately, your TRUST IN THE BRAND.

What concerns me even more is whether some customer-service processes are genuinely designed around customer resolution, or primarily around case closure, TAT management and protecting the organisation from escalation.

That is a question the entire industry should honestly reflect upon.

Because behind every order number is a real customer who worked hard to earn that money.

A customer should not have to become an investigator, negotiator and escalation specialist simply because an online purchase went wrong.

So, buyers—
📹 Record the unboxing.
📦 Capture the package condition.
🧾 Keep every document, invoice and communication.
📧 Document every escalation.

Don't assume that a big brand automatically means a safe transaction.

Shop smart. Stay alert. Document everything.

Because sometimes the real price of a bad online purchase isn't the product, but -

It's the battle that comes after it.

#MentalPeace #Time #HardEarnedMoney #PoorCustomerExperience #UninvitedHassle #BrokenBrandTrust #StayAlert #StaySmart #KeepShopping @jagograhakjago

[Amit Mishra @Amit_M9]

@SamsungIndia All good team! Nothing to do with me! Cheers!

[Amit Mishra @Amit_M9]

Formal Consumer Grievance Escalation to @Flipkart Senior leadership for Damaged Product Sent (Incident: IN26082618371774745048)
@flipkartsupport @nch1915
2+ weeks, multiple complaints. Endless follow-ups with NO resolution. Pls Refund
#Flipkart #CustomerService #ConsumerRights

[Amit Mishra @Amit_M9]

@flipkartsupport Also nobody has got in touch with me for a resolution! All I am getting I just closed incidents cases!

[Amit Mishra @Amit_M9]

Formal Consumer Grievance Escalation to @Flipkart Senior leadership for Damaged Product Sent (Incident: IN26082618371774745048)
@flipkartsupport @nch1915
2+ weeks, multiple complaints. Endless follow-ups with NO resolution. Pls Refund
#Flipkart #CustomerService #ConsumerRights

[Amit Mishra @Amit_M9]

@flipkartsupport By When? My first EMI is already gone/paid to the bank and I dont have the product !

[Amit Mishra @Amit_M9]

@flipkartsupport In that case REFUND my money ASAP and I will remove every details. Be assured there is more to come publicly as you guys just Chetan customers with damaged products and Jackiimg up all the money leaving customers to pay CC bills/EMI for services/product they don't use!

[Amit Mishra @Amit_M9]

@Sunilk3449 @flipkartsupport Absolutely Cheating this is!!!!

[Amit Mishra @Amit_M9]

@Sunilk3449 @flipkartsupport This is exactly what try do. These are their unfair trade practices where they will just give 2 second miss call & write back saying, they tried to reach you & will close the incident. They repeat this loop! It's absolutely a fraudulent practice unfortunately no one is looking at

[Xmer @9TO12CRAFT1]

Disgusting af! It’s been MORE THAN A WEEK with absolutely ZERO resolution from @Flipkart. You cancelled my shipped iPad at the hub and just spam bot replies. 154K+ people are seeing this fraud. Pathetic! @flipkartsupport @_Kalyan_K @consaff @jagograhakjago

[Sunil khawa @Sunilk3449]

Hello @Hello @flipkartsupport @jagograhakjago kya ye h aapka call back or team support only 4 second ka missed call or baad me aap bolte ho ki customer call attend nhi kar raha hai @jagograhakjago please take a strict action against @flipkartsupport @Flipkart @nch1915

[Amit Mishra @Amit_M9]

@Sunilk3449 @hello @flipkartsupport @jagograhakjago @Flipkart @nch1915 Absolutely, this the trade practices they this company is into! I have been awaiting resolution since last three weeks but no support or help for damage product sent! They will just not entertain you! Only option is to fight legally! All the best!!

[Xmer @9TO12CRAFT1]

Just when you think @Flipkart can't get any worse, they stoop even lower! Disgusting treatment of paying customers. Cancelling at the local hub and spamming fake "resolution" messages won't save face. @flipkartsupport @_Kalyan_K @consaff @jagograhakjago

[Amit Mishra @Amit_M9]

@9TO12CRAFT1 @Flipkart @flipkartsupport @_Kalyan_K @consaff @jagograhakjago Absolutely, this the trade practices they this company is into! I have been awaiting resolution since last three weeks but no support or help on a damaged product sent! They will just not entertain you once sold! Only option is to fight legally! #flipkartharassment

[Bebo @Itsbebo__]

A person ordered an AC from Flipkart on 21st August.

The AC was also delivered and is in his possession.

But after delivery, the Flipkart app shows the order as CANCELLED and a refund of ₹31,943 has also been completed. 😳

On top of that, Customer Support has escalated the matter to the concerned team and has assured a resolution by 4th September.

Now the question is — when the AC had already been delivered, how was the order cancelled and the refund processed? 🤔

@Flipkart, what kind of system is this?

[Amit Mishra @Amit_M9]

@Itsbebo__ Absolutely, this the trade practices they this company is into! I have been awaiting resolution since last three weeks but no support or help for a damaged Tablet sent! They will just not entertain you! Only option is to fight legally! All the best!!

[Amit Mishra @Amit_M9]

@flipkartsupport @AAsdfNjihavaa Kindly ensure to make a video ready during the delivery/ opening the box! If you get a damaged product, trust me, your money is gone! There will be absolutely no help&support that you receive from Flipkart!! I hv been suffering since 3weeks for a damaged product with no refund..

[Xmer @9TO12CRAFT1]

Disgusting! More than a week with NO RESOLUTION. @Flipkart confirms an order, ships it to the final hub, cancels it, and completely ghosts the customer. See you in Consumer Court for this fraud! @flipkartsupport @_Kalyan_K @consaff @jagograhakjago

[Amit Mishra @Amit_M9]

@9TO12CRAFT1 @Flipkart @flipkartsupport @_Kalyan_K @consaff @jagograhakjago Absolutely, this the trade practices they this company is into! I have been awaiting resolution since last three weeks but no support or help! They will just not entertain you! Only option is to fight legally! All the best!!