Hat tip and a thank you to Diane working the ticket counter at @MCO with @AmericanAir -
Met and exceeded customer service expectations (and that was pre-coffee!)
@Suddenlink@SuddenlinkHelp So that customer service, right? ✅ More than a year of fraudulently billed charges ✅ “can’t find” recordings or reference numbers provided due to “system upgrades” ✅ Over 90 days with no resolution ✅ One unhappy customer, no longer on service
Super disappointed in the @AmericanAir gate agents working AA1443 in @columbusairport who politely declined to let an #AAmember with status standby for an earlier flight. This does not deliver the customer service experience promised.
@AmericanAir Hat tip and thanks for the professionalism, courtesy and efficiency of Lori who was working Flight 2891 out of @DFWAirport today. She went above and beyond to make sure I was cared for ❤️