Suddenlink Help

Suddenlink is now Optimum. Follow @optimum for the latest updates and how we’re connecting with you in the future. For help, tweet us @OptimumHelp.

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Need help? Tweet us at @OptimumHelp for questions and assistance.

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@Jaegseun25 Hello. If you need assistance with any of your services, we are more than happy to help. Please direct message us and include your physical address for further assistance. We will be glad to address any questions or concerns you have. ^Jamel https://t.co/ZhDjN4vdLX

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@RedRaiderGator Hi, I'm very sorry to hear of the difficulty you experienced when calling in. Even though we are unable to disconnect accounts via social media, we'd be happy to help if needed. Please don't hesitate to send us a DM with your name, account #/service address. Thanks! ^Deb

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@ErnieBWVU Despite our best efforts & flexibility to reach a fair & reasonable agreement, Diamond Sports Group/BSN declined to accept any of our offers to continue carrying their content. We remain open to negotiating with them as they work through bankruptcy proceedings. ^Tish

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@SneedPlays Afternoon! Please DM us for further assistance. Thanks, ^Tish https://t.co/ZhDjN4vdLX

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@SneedPlays Hello! Are you need in of any assistance a this time? If so, please feel free to DM the full name and address associated with the account. We are always here to help! ^Whitney

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@ShannyShea Hello. If you need assistance with any of your services, we are more than happy to help. Please send a PM with the account information (name, address, acct#, phone#) to https://t.co/eOUWWaQLS9. We will be happy to address any questions or concerns you have. ^Jamel https://t.co/ZhDjN4vdLX

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@josekanousy2 Hello Joe! I would like to look into this further for you. Please feel free to PM the full name and address associated with the account. We are always here to help! ^Whitney

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@flynuna Hello Kathy! We're happy to help. Please DM us and include your complete service address and account name for assistance. Thanks, ^Tish https://t.co/ZhDjN4vdLX

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@ErinLBarton Hi Erin! We would be happy to help you with any issues you may be having, I totally understand how frustrating this must be. Please send us a direct message with your street address, name, and access code and we can look into this for you. ^Rosa https://t.co/ZhDjN4uFWp

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@Panda3173 Good Morning! If you need assistance, please send a DM with your account information (address, phone #) and we will be happy to help you. Thank you, ^Monica https://t.co/ZhDjN4vdLX

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@mc5TX Hi Lyle, we would be happy to check on this for you from here. Please send us a direct message with your street address, name, and access code and we can look into this for you. ^Rosa https://t.co/ZhDjN4vdLX

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@TeamGOfficial We’d be happy to look into that for you. Please DM the account info (name/address/phone#) ^Mark https://t.co/ZhDjN4vdLX

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@jack_joshlin I will be able to check the area and assist you. Please DM the phone number and the full service address for support. Thank you. ^Jonathan

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@Barton81374045 Hi Barton, we are now Optimum. For internet support, please send us a DM here: https://t.co/9fT76NYS4w. Thanks, ^Debra

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@powder_blues We do apologize for the problems you are having with the service. I will be able to check the signals and assist you. Please DM me so that we can troubleshoot the issues. Thank you. ^Jonathan

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@aaronvbunch Hello Aaron! Thank you for reaching out to us here. I am terribly sorry for any inconvenience that this may have caused. I would like to look into this further for you. Please allow me a moment to run some test. ^Whitney

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@TexasAlum Hello J.C., thank you for letting us know. I would like to check this out for you. Please DM the full name and address associated with the account. We are always here to help! ^Whitney

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@calicocidd Good Morning! Please send a DM with your account information (address, phone #) and we will be happy to help with any concerns. Thank you, ^Monica https://t.co/ZhDjN4vdLX

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@jasongoss83 Can you please Direct Message us the account number, phone number associated with the account or your complete home address so we can help you further? Thank you. ^Rich https://t.co/ZhDjN4vdLX

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@jakob_medina32 Hi @jakob_medina32! If you were in need of assistance with your cable services, we'd be happy to help. Please feel free to send a DM with your address and phone number. Thank you! ^James https://t.co/ZhDjN4vdLX