Amy Faulkner

Patient Services Manager at West Herts Teaching Hospitals 🌈The Patient Experience is so important to me and my wonderful team. Proud Mummy to my Boy Bobby 💙

[Amy Faulkner @AmyFaulkner2020]

@experiencewhht1 @WHTHChaplaincy Welcome to the team Imam Amin 🙌🏻

[Amy Faulkner @AmyFaulkner2020]

I’m honoured to have been asked to come and speak at these very important study mornings, until you lose a loved one you will never truly understand how important this is not only to the patient but also relatives as these moments will stay with them for the rest of there lives

[Kirsty Soos @Kirsty_Soos]

In surgery for June we are working to improve End of Life Care. Today we had a fab study session with guest speakers from Patient Affairs, Pastoral Care, Mortuary, Palliative Care & Rose Volunteers. We also had a visit from our Chief Nurse today! Thanks to all for your help! 😊

[Amy Faulkner @AmyFaulkner2020]

⭐️Patient Experience Week ⭐️
Patient Affairs deal with all deaths that occur here at the trust, we pride ourselves in supporting all our bereaved families and ensuring we make this process as straightforward as we possibly can.
@experiencewhht1 #iamexperienceofcare

[Amy Faulkner @AmyFaulkner2020]

@AndreaHone1 @WestHertsNHS @KarenWa61446145 @guccichelle @paula4767 @experiencewhht1 Wishing him a speedy recovery bless him

[Chaplaincy, Spiritual & Pastoral Care - WHTH @WHTHChaplaincy]

Just a reminder that our service is available 24/7/365 contact us via switchboard out of hours or via x7994 during office hours @WestHertsNHS @guccichelle @BuddBudda

[Bhavna Katwa @BhavK12]

It is legal requirement to book a BSL interpreter, contact HITS on 01442 867212 to book an interpreter in an emergency & they will do their best to provide you with one either face to face, video or telephone @BuddBudda @guccichelle @experiencewhht1 @WestHertsNHS

[Patient and Carer Experience WHTH @experiencewhht1]

Our Essentials Trolley is available by PMOK Reception with a small selection of essential items that patients/visitors may need during their time at WHTH.

100% of donations will be spent buying more essential items for the Essentials trolley✨️

#ImprovingPatientExperience

[Patient and Carer Experience WHTH @experiencewhht1]

A selection of cards are now available to purchase for 50p from our Main Reception team.

100% of donations will be spent buying more essential items for our Patients and Visitors ✨️✨️

#ImprovingPatientExperience

[Bhavna Katwa @BhavK12]

Successful 1st time using our interpreting on wheels on Cleves Ward this morning Positive feedback from patient who enjoyed his experience and was able to communicate clearly Contact PALS for any video interpreting enquiries @BuddBudda @experiencewhht1 @guccichelle @WestHertsNHS

[Amy Faulkner @AmyFaulkner2020]

Thank you Colin 🙏 for all your help today on what was a very busy day out on main reception 🌈 #patientexperience

[Patient and Carer Experience WHTH @experiencewhht1]

Colin is a member of the Trust's Patient Panel.

Today, he is volunteering by helping our reception team and helping visitors.

@guccichelle @WestHertsNHS @WHTHVolunteers

[Amy Faulkner @AmyFaulkner2020]

Two of my lovely Receptionists Hilary and Angie who work on our main reception @WestHertsNHS they both always put the patients experience at the front of all that they do out on main reception @experiencewhht1 @BuddBudda @guccichelle #Expofcare #proudmanager

[Amy Faulkner @AmyFaulkner2020]

In Patient Affairs we often get mistaken for PALS Do you know the difference between each service? @experiencewhht1
We deal with the following:
☑️ Bereavement Services
☑️ Cashier Service
☑️ property Claims
☑️ Witness Wills/POA Documents
@BuddBudda @guccichelle #ExpOfCare 🌈😊

[Amy Faulkner @AmyFaulkner2020]

⭐️Patient Experience Week⭐️@experiencewhht1 @WestHertsNHS in Patient Affairs we look after all our bereaved families to ensure when the unthinkable happens we are there to support them in the early days of bereavement #expofcare @BuddBudda @guccichelle

[Patient and Carer Experience WHTH @experiencewhht1]

Did someone say cupcakes? 👀😍

We are outside PALS till 14:00. Come and Get Them Before They're All Gone!

@CarterTreacle @guccichelle

[Amy Faulkner @AmyFaulkner2020]

@Chelles2Sorley Well Done Michelle 👏🏻 what an amazing achievement 💜

[The Good Grief Trust @goodgrieftrust]

An important day for us as we present our new national initiative to our APPG members @UKParliament

We hope Government will support our campaign, launching 10th June & ask all MPs to ensure Help and Hope is available to anyone bereaved anywhere in the UK @Tobias_Ellwood

[Patient and Carer Experience WHTH @experiencewhht1]

Day One of sharing knowledge and awareness with staff and visitors of what our Patient Experience teams can do.

Congratulations to our winners who won prizes! There are still lots of prizes to be won! 🏆🎉

#PatientExperienceWeek

@CarterTreacle @guccichelle

[Storytelling in Health @StorytellingSIG]

Tomorrow is the first time that the @hopenetworknhs has met face to face since November 2019 we are all excited to meet new and old members especially on the first day of #expofcare week

[Child Bereavement UK @cbukhelp]

Rebuilding your life after someone special dies is not about forgetting them but about learning to live alongside your grief. Read more on helping yourself through grief on our website: https://t.co/XSMTAg26Se

[West Herts Hospitals Charity @whhospcharity]

The patient experience team at @WestHertsNHS need a book trolley to enable the volunteers to spread some cheer to our patients by offering them a book to read. 📚

Do you know a business who would like to give a pre-loved book trolley to a good home?
Please DM if you can help!