This is going to be difficult. I had to go in to work today because my WiFi isn’t strong enough for me to wfh. My laptop was the only device connected to it.
Poor.
@Hyperoptic I can now only connect one device to your Wifi at a time. Can’t stream live TV at all. Currently using my iPhone Hotspot instead. Your service is now as bad as your customer service.
@Hyperoptic I signed up for your service 9 days ago. I’m supposed to be getting 1GB for £24 per month. After 9 hours of phone calls (Your holding time is generally 35 minutes plus) I have been told I can get a maximum 300mbs, if I stand next to the router. When I queried this
@Hyperoptic@Hyperoptic And can somebody contact so that I can leave ad go elsewhere? Preferably before my 30 cooling period has elapsed? Funnily enough, you had no issue taking my payment details. No doubt my getting my refund will another customer service disaster!
@Hyperoptic@Hyperoptic 40 minutes.
I have spoken to 6 people so far, and with the exception of 1 guy called Mykhailo, your staff are rude and condescending. So no I have to be “That Guy” and complain on social media. Why is your service so poor?