Co-author w/ @CharlesHGreen of The Trusted Advisor Fieldbook (Wiley, 2012). Creator, The Get Real Project. Mosaic artist on the side; dance enthusiast.
Dear Twitter, it's not you, it's me. There’s no easy way to tell you that I’m breaking up with you. Why, you ask? So that I can better manage the overwhelm and distraction that seems to come with social media these days.
Dear Twitter, it's not you, it's me. There’s no easy way to tell you that I’m breaking up with you. Why, you ask? So that I can better manage the overwhelm and distraction that seems to come with social media these days.
I’m doubling down on real conversations and real connections instead. Maybe it’s a temporary “pause” to see other people (LinkedIn is looking good these days); maybe it’s a forever kind of thing. Time will tell.
As an aspiring #trustedadvisor, you generally pick up on your clients' subtle cues, and you know not to ignore them. Or do you? https://t.co/lXKH0CqfbV #getreal#communication
Most services professionals tie their value to their expertise. While that makes sense, it'll stop you short if you're aiming to be a trusted advisor. https://t.co/ajpvITjTmz #getreal
The right question at the right time for the right reasons can be a stroke of brilliance that truly helps your client. https://t.co/UIC0BAlKyt #getreal
Want to create a trust-based culture? Get qualitative feedback. Interview clients, talk to vendors, and make it safe for employees to be candid about their experience of the organization. https://t.co/cdXtzshD1D #getreal
Remember that your impatience is a big red flag signaling your own high self-orientation, so do what's needed to manage that. https://t.co/edWV3gBhCA #getreal
See the benefit of OOMs but not wanting to have way too many impersonal auto-replies? Here are some ways to turn obstacle into opportunity: https://t.co/mRSa2az3Fj #getreal#communication#relationships