Andrew Boxall

[Andrew Boxall @AndrewBoxall]

@Hermesparcels thank you for the delivery but I am not the person listed on the package and it is also not right address. Do you want this package back?

[Andrew Boxall @AndrewBoxall]

@ObiGrae #YourSister

[Andrew Boxall @AndrewBoxall]

@CWOA I received the initial email yesterday after reporting the issue to you.

[Andrew Boxall @AndrewBoxall]

@CWOA Not sure what bothers me more, the safety lap bar coming undone during the ride yesterday or Guest services telling me sometimes these things happen. #SafetyFirst a safety feature should not be intermittent! It was an unfortunate bad choice of words meant to reassure.

[Andrew Boxall @AndrewBoxall]

@Bungie The Hunter! Wow! Well done!

[Andrew Boxall @AndrewBoxall]

Check your order before leaving counting to 2 seems a problem for some @ Salford’s @McDonaldsUK #notdoublesausage #dissapointed

[Andrew Boxall @AndrewBoxall]

@guitarguitaruk thank you to the guys in the Epsom store for your help and advice this morning. The adjustment you made to my guitar has made a huge difference 😁 #customerservice

[Andrew Boxall @AndrewBoxall]

@virginmedia Thank you Nathan for your fast response and help in dealing with this. #GreatCustomerService

[Andrew Boxall @AndrewBoxall]

@virginmedia why will you not show any empathy to the vulnerable and then when we try have a fair discussion about it you threaten debt collectors,over pennies, when you have taken money for nothing for years and then you hang up. #poorcustomerservice #intimadation #nomorals

[Andrew Boxall @AndrewBoxall]

@virginmedia Ok

[Andrew Boxall @AndrewBoxall]

@virginmedia Ok great thank you

[Andrew Boxall @AndrewBoxall]

@virginmedia Yep

[Andrew Boxall @AndrewBoxall]

@virginmedia Hi, are you ready to chat?

[Andrew Boxall @AndrewBoxall]

@virginmedia Perfect thank you

[Andrew Boxall @AndrewBoxall]

@virginmedia Hi, thank you, yes it should be possible, we are and we’re not after a refund. Just to close this account which we thought was the case on the first phone call. My mum is in no condition to cope and with this additional worry and I need we to help take it away from her.

[Andrew Boxall @AndrewBoxall]

@virginmedia It’s not even that the amount was large it’s just a few £’s. This has added extra stress to an already bad situation and has distressed my mum to tears #HappyMothersDay

[Andrew Boxall @AndrewBoxall]

@virginmedia Asking for further payment and threatening action within 5 days. We call and speak to your rep yesterday and there was no empathy, did care what the other rep had said and eventually he hung up on us rather than discus this like a human being!