Andrew Hague

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[Andrew Hague @AndrewJHague]

@Uber my email account has been used incorrectly by one of your drivers. I keep getting his weekly fare breakdowns. I reported this on 25 May and have not received any valid response. I am not an Uber driver and cannot see how to resolve this issue. I need help please.

[Andrew Hague @AndrewJHague]

@UberIN_Support I have still had no confirmation of what action has been taken by UBER over this issue @Uber_India @Uber_Support @Uber

[Andrew Hague @AndrewJHague]

@Uber my email account has been used incorrectly by one of your drivers. I keep getting his weekly fare breakdowns. I reported this on 25 May and have not received any valid response. I am not an Uber driver and cannot see how to resolve this issue. I need help please.

[Andrew Hague @AndrewJHague]

@UberIN_Support Still nobody has been in touch to let me know what is happening with this issue.

[Uber India Support @UberIN_Support]

@AndrewJHague We've addressed your concern and sent a response your way. You should be able to view the details via Direct Message. Appreciate your understanding. https://t.co/1WqzzOmdKe

[Andrew Hague @AndrewJHague]

@UberIN_Support You keep telling me it has been escalated to the relevant team but this has been ongoing for weeks and weeks. And the driver keeps using the account. You have not taken this misuse of my email seriously @uber @Uber_India @UberIN_Support @dkhos

[Andrew Hague @AndrewJHague]

@UberIN_Support I have received an email with the salutation "Dear Rupesh" stating everything is ok with the account. You are not acting on my complaint or taking this seriously. @uber @Uber_India @UberIN_Support @dkhos

[Andrew Hague @AndrewJHague]

@UberIN_Support @dkhos please can someone who is senior in the @uber support team contact me directly

[Andrew Hague @AndrewJHague]

@UberIN_Support I have just received this email. You have not listened to anything I have sent to you about this data breach. This support is a joke. Rupesh is using my email address on his uber account. Please stop this immediately.

[Andrew Hague @AndrewJHague]

@UberIN_Support I have asked for help many times over this issue. I have asked for your complain procedures. I have asked for it to be escalated. No one is listening to me about this @Uber_India @Uber_Support @Uber

[Andrew Hague @AndrewJHague]

@Uber @Uber_Support @dkhos this issue where my email address is being used by a driver in India is not being rectified by your support team. I complained about this data breach and unauthorised use of my email address over a month ago. I want this escaled by @uber @UberIN_Support

[Andrew Hague @AndrewJHague]

@Uber @Uber_Support this is still an issue. How can it be escalated?

[Andrew Hague @AndrewJHague]

@UberIN_Support @uber @UberIN_Support @Uber_Support @Uber_India I'll just remind you that I raised this data breach with you a month ago. Still no resolution I will ask again: I want to escalate this problem. Please send me your complaint procedure immediately

[Andrew Hague @AndrewJHague]

@UberIN_Support I cannot use any app as the auth codes to access it go to the driver's mobile. There are serios failings on how this account has been set up. How has it been set up using my email

[Andrew Hague @AndrewJHague]

@UberIN_Support @Uber @UberIN_Support @Uber_India @Uber_Support there is still no resolution to this. has the account that is using my email address been deleted? Please send your complaint escalation process sent to me so this issue can be escalated. I have been asking for assistance.

[Andrew Hague @AndrewJHague]

@UberIN_Support Please send me details on how to escalate this issue. I’d like a copy of your complaint process please.

[Andrew Hague @AndrewJHague]

@UberIN_Support It has not been sorted at all. The drivers account is still active and using my email account

[Andrew Hague @AndrewJHague]

@UberIN_Support Please send me details on how to escalate this issue. I’d like a copy of your complaint process please.

[Andrew Hague @AndrewJHague]

@UberIN_Support This is not being addressed by @Uber

[Andrew Hague @AndrewJHague]

@UberIN_Support I am still receiving emails from Uber with the driver's weekly fare updates.

[Andrew Hague @AndrewJHague]

@UberIN_Support No, you have not addressed the issue. As I have said I cannot log on as all the authentication codes go to a driver in India. My email is being used by a driver in error.