An incredible event from @BloombergLive and @IBM discussing the #ValueofAI and the balance between the human and the machine.
The panel discussion with leadership from @Discover, @Hyatt and @NM_Financial unpacked how they’ve integrated AI tools into their customer service operations – from self-service to agent assist – and the transformative (and measurable) effect it’s had on their businesses
@tedvid Have thought about this too many times. Also the joy of dropping .key files into google folders and having to share them so that others can view them 🫠