Andy Snitzer

[Andy Snitzer @AndySnitzer]

@omishekor @NYSLabor @NYGovCuomo it's a debacle. and no ones cares. state representative, governor, local official, all couldn't care less. this is what "caring" looks like, folks.

[Andy Snitzer @AndySnitzer]

@NYSLabor it gets even more ridiculous. via a twitter conversation with
@NYSLabor earlier today, i just now received a phone call. i thought the call was to take my application, but the call was only to let me know they'd be open tomorrow. #useless. tomorrow = another day of hangups.

[Andy Snitzer @AndySnitzer]

@NYSLabor it is impossible to call as required. your system simply hangs up, after entering SS# and PIN. now 75+ times for me. do something to fix this, that would actually be helpful.

[Andy Snitzer @AndySnitzer]

@midwoodCrip @GregoryLiburd @NYSLabor i've tried more than 50x, easily. you definitely won the lottery, nice one!

[Andy Snitzer @AndySnitzer]

@NYSLabor do you understand that your phone system takes people through an automated routine and then immediately hangs up on them? is anyone addressing this?

this has happened to me more than 50x.

[Andy Snitzer @AndySnitzer]

@NYSLabor @catdelbuono a totally unacceptable response. no one can get through, as evidenced from twitter/facebook. asking us for patience is not a strategy. you are failing thousands of people as they enter an employment crisis.

[Andy Snitzer @AndySnitzer]

@NYGovCuomo - do you have anything to say to the thousands of NYers that are being failed, in epic fashion, by @NYSlabor??

it is impossible to complete a UI application, because the phone system is antiquated/broken, impossible to speak to someone and complete the process.

[Andy Snitzer @AndySnitzer]

@nyslabor

this morning, after claims of improvements, this is the reality.

1) phone rings into dead air.
2) phone rings, is never answered.
3) system answers, says "we are experiencing technical difficulty and cannot assist you, call back later."

you should be ashamed.

[Andy Snitzer @AndySnitzer]

@NYLeftOut @shownudaze @NYSLabor you are the 1% lol. no one is getting through, generally. a complete debacle on the part of NYS.

[Andy Snitzer @AndySnitzer]

@NYSLabor we will never be able to get through, given the way you are handling this. this morning (3/20), the phone simply rings into a dead line. epic fail.

[Andy Snitzer @AndySnitzer]

@CarolynBMaloney @NYSLabor Do you have anything to say to us, Ms. Maloney?

[Andy Snitzer @AndySnitzer]

@NYSLabor it is impossible to complete your final step, as your phone system hangs up, every single time i go through the routine. i have called over 50x over two days, and have never gotten through. you have made no meaningful improvement in terms of actually completing your process.

[Andy Snitzer @AndySnitzer]

@NYSDOLCommish this is completely inaccurate from a user perspective. the required phone interview call still ends with the system hanging up, every time i call. claiming that this has been solved is fake news.

[Andy Snitzer @AndySnitzer]

@CarolynBMaloney @NYSLabor No Carolyn, they haven't. The final step requires a phone call with a live person. But the system hangs up on you, every single time. 20x today, same as yesterday.

This is a fail and catch-22 of epic proportions; do something to actually help us.

[Andy Snitzer @AndySnitzer]

@RandomWorkx @NYSLabor a good idea. but at this moment little evidence that they will correct this glaring fail any time soon.

[Andy Snitzer @AndySnitzer]

@kimberliaflores @NYSLabor @nytimes @NY1 @NBCNews @CBSNews @NPR @NYGovCuomo @NYCMayor a complete and utter fail. latest message from @NYLabor unemployment phone center -

"we are experiencing technical difficulty and cannot assist you."

this, as thousands of constituents suffer in this crisis and cannot access unemployment benefits to which they are entitled.

[Andy Snitzer @AndySnitzer]

@NYGovCuomo @NYSLabor fix the NYS unemployment office website/phone system debacle - impossible to complete application for benefits. a complete fail during constituent's time of dire need.

[Andy Snitzer @AndySnitzer]

@NYSLabor impossible to complete application, and nothing of substance from you or the commissioner on concrete action being taken to resolve. you are failing us.

[Andy Snitzer @AndySnitzer]

@AlcantaraArlena @NYSDOLCommish @NYSDOLCommish you are failing us, in epic proportion.