Sunday 5am, My wife and I have just got married and were looking forward to our trip to Montenegro but @easyJet have oversold our flight and forced ONE of us to get the next available flight - 22 hours later, 5am the next day. One of us has to go or we lose rebooking/compensation
Wife goes on the plane crying and now we are separated when we should be celebrating. I am FURIOUS. Compensation offered doesn’t cover the cost of emotional stress, wasted time, extra annual leave. @easyJet how will you resolve this ??? 😡😡😡
@AmazonHelp @KatyaEssina I’ve still heard nothing back from this. At this point, the minimum I’d like to know is if I’m not getting the refund back (which I don’t expect to get back as I was sent a replacement phone) or if I’m being charged an additional £880. The whole process is a joke
@AmazonUK@AmazonHelp I ordered an iPhone. Your driver delivered a box of lightbulbs. I called customer services who arranged to send me a replacement phone for no extra charge if I returned the box of lightbulbs. Now I am being charged for a second phone??? Sort this out
@AmazonHelp I’ve still heard nothing back from this. At this point, the minimum I’d like to know is if I’m not getting the refund back (which I don’t expect to get back as I was sent a replacement phone) or if I’m being charged an additional £880. This process is a joke, why is it so hard?
@AmazonHelp I’ve called customer services and asked to clarify if I’m being recharged an additional £880 or if I’m just not getting a refund? I don’t expect a refund as I was sent a replacement phone. Customer service said I’d get an email in 24 hours
@AmazonHelp I have just received an email saying “We will have to re-charge you for the item if you do not return the correct item. This decision is final.”… I don’t have the item, I was delivered lightbulbs. I followed instructions from customer services at the time