Angela Jones

[Angela Jones @AngelaJ99217647]

@TUIUK
You state on your website that you are providing credit refunds to customers within 28 days of original departure date. We are now on DAY 50!!!! No contact from you, have to keep chasing on Twitter fgs. Sort it out. Unacceptable.

[Angela Jones @AngelaJ99217647]

@curryspcworld
Bought a laptop and the frame around the screen has warped. How do I send this back when stores are closed and your phone lines go unanswered? Was on hold in a queue for 96mins, gave up in the end. What now?????

[Angela Jones @AngelaJ99217647]

@TUIUK I can't do anything because you've cancelled my holiday!!!!

[Angela Jones @AngelaJ99217647]

@TUIUK
We should be flying out on holiday with you on Monday 6th April.
We want to rebook for Easter next year instead. How do we do this?

[Angela Jones @AngelaJ99217647]

@TUIUK I understand you are inundated with cancellations and refunds to arrange BUT there are massively differing stories about your company. You can't keep saying "we'll be in touch" when people need their money back. Action needed ASAP...

[Angela Jones @AngelaJ99217647]

@TUIUK
Now ALL stores are closed, how do we get a refund for cancelled holidays please?
I was due to fly out on Monday 6th April, had a phone call to confirm the cancellation and advised to visit the store to arrange my refund. Can't do that now so what do I do????

[Angela Jones @AngelaJ99217647]

@curryspcworld @TeamKnowhowUK
Anyone want to actually respond???
Absolutely shocking customer service!!!

[Angela Jones @AngelaJ99217647]

@curryspcworld @DPDgroup_news @TeamKnowhowUK

Had to send Xbox back, all seals were cut open. 4 days ago, confirmed receipt of return - no communication since!

You've got my money AND the console, a week away from Christmas. I need that replacement urgently, NO ONE is helping!

[Angela Jones @AngelaJ99217647]

@JLRCareers Do you offer week long work experience for Year 10 students?

[Angela Jones @AngelaJ99217647]

@curryspcworld @DPDgroup_news @TeamKnowhowUK

Had to send Xbox back, all seals were cut open. 4 days ago, confirmed receipt of return - no communication since!

You've got my money AND the console, a week away from Christmas. I need that replacement urgently, NO ONE is helping!