@bmstores@bmstores Happy to engage, but I would prefer this to be handled via official customer service channels or email so there is a clear record.
Please can you respond to the points raised regarding reasonable adjustments under the Equality Act 2010.
@bmstores Posting for my husband – medical condition, needed urgent toilet access in B&M.
Handled poorly, caused embarrassment. Customer service admitted this but refused any goodwill gesture.
@BmCustomer26679 I’ve just received a call at midnight regarding this, which isn’t appropriate.
As mentioned, I’d prefer to keep communication in writing. Happy to continue via DM.
@bmstores Posting on behalf of my husband – medical condition, needed urgent toilet access in B&M.
Handled poorly, caused embarrassment. Customer service admitted this but refused any goodwill gesture.
@bmstores@bmstores This was raised properly through customer services and closed with no goodwill gesture offered.
Feels like the focus has been more on policy than on how a customer was actually treated.
@bmstores To be clear, this wasn’t just about access to a toilet.
It was about how someone with a medical condition was spoken to in front of others. That’s what caused the embarrassment.
@bmstores Posting for my husband – he has a medical condition and needed urgent toilet access in B&M.
The way staff handled it caused embarrassment. Customer service admitted this but refused any goodwill gesture.
My daughter texted me from a party:
“Mom, do we still have ice cream at home?”
We don’t. That’s the code.
“Ice cream” means: come get me right now.
“Cookies” means: call me in five minutes with an excuse.
“Nothing” means: I’m okay.
She said ice cream.
I didn’t ask questions. I didn’t text back.
I just grabbed my keys and drove.
When she got in the car she said quietly,
“People started bringing out things I didn’t want to be around.”
We drove home in silence.
Every kid deserves a way out without having to explain themselves first.