Suruchi Thapa

Fun loving, Vivacious, who simply loves to live the life to the fullest and is a music lover :) ;) :)

[Suruchi Thapa @Angelsback]

Mantra customer service is the best wherein they will make you feel that you are actually talking to ROBOTS
#mantra #badcustomerservice #improve #peoplearecorrectaboutyou #needtothinkbeforeshoppingwithyou

[Viki @Viki]

Sehun is back!

#Exo #Yehet #Sehun #maknae #SpeakingEnglish #English #Funny #AllThatWeLoved #Viral #meme #Fyp #Foryou #Kpop #Kdrama #세훈 #우리가사랑했던모든것

[Suruchi Thapa @Angelsback]

@flipkartsupport Before replying to my msg, please try to know the actual reason
#appallingservice #Flipkart
#worstcustomerserviceFlipkart

[Suruchi Thapa @Angelsback]

@flipkartsupport My concern is not related to numbers instead your Company's lack of comprehension. Let me tell you that I've had already contacted your team a lot of times and they've been giving excuses not handling the issue effectively so stop giving me numbers
#Flipkart #worstcustomerservice

[Suruchi Thapa @Angelsback]

@support65101 See, you still have nothing to say apart from asking me to call again and deal with another excuse your customer support team will come up with..
You do realize that with each reply, you've given a different number which shows non clarity of your answer
#Flipkart #disappointed

[Suruchi Thapa @Angelsback]

@customer67 I've given no resolution after calling for at least 10 times and every time I call, they have a new story of getting the matter escalated which has no resolution at all.
Is this how you handle things?
#Flipkart #disappointed #patheticcustomerservice

[Suruchi Thapa @Angelsback]

@support23493 I've already contacted your so called helpline at least 10 times by now and all they do is drop off the call and give false information.
Plus, after dropping off the call, no body calls again.
There is no Manager available, technical glitch.
#worstcustomerservice

[Suruchi Thapa @Angelsback]

Bad customer service, false information, deliberate call disconnect, no refund, no order delivery, no information on delivery too.
#whatswrongwithyou #flipkart
#worstcustomerservice
#verydisappointed

[Soompi @soompi]

In Loving Memory Of Moonbin.

[Suruchi Thapa @Angelsback]

Finally after so many tweets, arguments on call and headaches, the order is finally delivered..
A big thank you @amazon @amazonIN

[Suruchi Thapa @Angelsback]

@AmazonHelp As usual "AMAZING" whatsoever..
@amazon @amazonIN #nohelpfromamazon #poorsupport

[Suruchi Thapa @Angelsback]

What understanding are you expecting when you're not even working on the issue I'm facing with my order?? @amazon @amazonIN #badimpressionamazon #notrust

[Amazon Help @AmazonHelp]

@Angelsback We get your concern. Kindly reach out to us in case of any issue and we'll assist you further. Appreciate your understanding. -Pranay

[Suruchi Thapa @Angelsback]

@AmazonHelp What would that do?? Are you 100% sure that despite the fact the order is scheduled to be delivered tonight by 9 pm and the order is not out for delivery, the order will get delivered to me today??
@amazon @amazonIN #needclearanswers #dontplaywithcustomers

[Suruchi Thapa @Angelsback]

@AmazonHelp What actions are you taking regarding the delivery and false information on your app ??
All you're doing is to asking me to wait and wait.. But what's your responsibility??
What are you doing regarding the complaint you've raised internally before??

[Suruchi Thapa @Angelsback]

I think your team really needs to work on the delivery system and information you provide to your customers
Approx 3.5 hours left from so called delivery time of 9 pm and I still have no updates about my order
#shameamazon @amazon @amazonIN #fakeinformation

[Suruchi Thapa @Angelsback]

@AmazonHelp What if I don't get the order and experience the same hassle as my previously canceled order?
I still have no updates whether the order is out for delivery or not.. Do u guys get the order delivered within 3 hours if the order is sitting in the warehouse?
#notrustwithinformation

[Suruchi Thapa @Angelsback]

As advised, I've placed the order again which is supposed to be delivered tonight by 9 PM but ironically, order is not even out for delivery.. Now what's your plan of action on this?
Is this a fake information about the delivery or will I be deceived again?
@amazon @amazonIN

[Suruchi Thapa @Angelsback]

@AmazonHelp Unhappy with the responses I'd say.. @AmazonHelp @amazon @amazonIN Do let me know when the actions have been taken

[Suruchi Thapa @Angelsback]

@amazonIN @amazon

[Suruchi Thapa @Angelsback]

@AmazonHelp There were false promises about the delivery of the product by your agents on call .. Delivery agent didn't call on the first day of delivery, second day he took the product away saying that someone else was supposed to deliver.. Is this the service you've started to provide??

[Suruchi Thapa @Angelsback]

@AmazonHelp Please let me know the actions that will be taken against the delivery team. @amazon @amazonIN