Then the part finally arrived — and Hisense's own teams couldn't coordinate with each other.
Service centre didn't know. Engineer didn't know. Escalation team gave a date (2 June) that came and went.
The part sat there. My TV sat dead.
I paid ₹76,000 for a Hisense 70" TV.
It broke. @HisenseIndia spent 2.5 MONTHS failing to repair it — then admitted they CAN'T fix it.
Their "compensation"? 30%. ₹22,800.
For a failure that was 100% theirs.
This is my story. Please read till the end. @Hisense_IND@consaff
If you've read this far:
🔁 RT to help this reach Hisense's leadership
👇 Tag anyone who's fought a similar battle
⚠️ And if you're TV shopping — ask yourself if after-sales like this is worth the discount.
#Hisense#HisenseIndia#ConsumerRights
@Hisense_IND@jagograhakjago Your team is incompetent to help me. They don't have any authority to make any decisions. It's just customer support that they actually do and the experience gets worse every time.
@Hisense_IND 20+ days & ZERO updates after technician visit on 23rd April! Called on 1st May — promised update "in hours." Still nothing. 🤬
Waiting for answers. The internet is watching. 👀
Complaint# 8080542264 — Fix this NOW! #HisenseIndia#ConsumerRights#DoNotBuyHisense
@Hisense_IND@jagograhakjago Don't know how the escalation team works. They are just giving me updates on what shit is going down. No actual ground work done. @jagograhakjago please help. I have a TV which @Hisense_IND fails to repair. More than 45 days, still no resolution. Mental harrasment at its peak.
@Hisense_IND Worst company. They fail to deliver a part everytime, and it's me suffering as ever. No reimbursement or improvement from company warehouse. 45+ days, and still no resolution. @jagograhakjago , pls help in revoking the license of the company. @Hisense_IND cheaters and incompetent
@Hisense_IND Extremely frustrated. Escalation team failed to define penalties on SLA breach, and also fails to service & alternative TV till the time the original one repairs. Its been 35+ days & issue is still unresolved. Would recommend never to buy Hisense #SayNoToHisense#BoycottHisense