Anne

New book: A Woman, in Bed. novels, two short story collections, two memoirs. Mother of son. Wheelchair user.

[Anne @Anne_Finger]

Awful disability experience on @Delta Airlines today. I was upgraded to Premium but then had the upgrade rescinded because I'm a wheelchair user. Filed a complaint with Delta and with the Department of Transportation. Waiting to hear back.

[Anne @Anne_Finger]

@StannahUSA I have a maintenance contract with you, for which I pay I substantial amount each year. I need service and just spent 38 minutes on hold and never got an answer! Please get in touch with me.

[Anne @Anne_Finger]

@MSNBC In addition to just being obnoxious, this is insulting to the disabled community. Yes, there are reporters who are blind.

[Anne @Anne_Finger]

@MoviePass I tried to use my MoviePass last night and it was declined. When I tried to reach customer service, the call was repeatedly disconnected. Help!

[Anne @Anne_Finger]

@Bose The headphones were returned within days of purchase, BTW

[Anne @Anne_Finger]

@Bose I bought a new pair of Bose earbuds which turned out to be defective. I returned them as instructed, and Bose replaced them with a refurbished pair. This isn't right--I paid for new headphones, refurbished ones are cheaper--and I doubt that it is legal.

[Anne @Anne_Finger]

@CVSHealth The customer service representative is telling me I can dispute the charges. I don't want to dispute the charges! I need the tests!

[Anne @Anne_Finger]

@CVSHealth I ordered some covid tests online. My credit card has been charged, but there is no record of my order. Have been on the phone with customer service for over an hour and gotten nowhere! Help!

[Anne @Anne_Finger]

@HiltonHotels
The ADA applies to you! Please contact. Me.

[Anne @Anne_Finger]

@HiltonHotels Trying to book an accessible room online, with no luck. Getting stonewalled by customer assistance. This is outrageous!

[Anne @Anne_Finger]

@HiltonHotels Wheelchair user, fell in the bathroom of a Hilton--the grab bar fell off the wall. No manager available, no maintenance person, unsafe for the rest of sty. The hotel will not respond. And Hilton says, "We are not able to force the hotel to reach out to you." WTF

[Anne @Anne_Finger]

@HiltonHotels

A week since I reached for the grab bar in the bathroom at a Hilton Hotel and the improperly installed grab bar and I both tumbled to the floor. Have reached out to Hilton numerous times and not so much as an apology.

[Anne @Anne_Finger]

@soulcycle Fire Stacey Griffith! You make a big deal on your web page about celebrating Black History Month, but what she did--pushing herself ahead of the Black and Brown people who have suffered disproportionately in the pandemic--is the epitome of white privilege.

[Anne @Anne_Finger]

@IDme Well, I finally got my identity verified. But if you had decent customer service it wouldn't have taken me hours and hours and a sleepless night. IDme sucks!!!!

[Anne @Anne_Finger]

@IDme You are telling me to send you a direct message, but when I try to do so Twitter tells me @IDme can't be messaged directly. So once again, HELP!!!!!!!!

[Anne @Anne_Finger]

@IDme False advertising. IDme does NOT make verifying your identity easy. I have spent hours on your website--and more hours going into your chat queue to get support, getting told there are 99 people ahead of me, getting thrown off and having to start all over. HELP!!!

[Anne @Anne_Finger]

@Grubhub I correct my address and for some reason the website keeps changing it back to 5008 Telegraph Ave. in Oakland. This is the restaurant I am ordering from, not my address. Second time this has happened. Fix the damn problem!

[Anne @Anne_Finger]

@SarahKrevans

See that mask wearing is enforced at Sutter Health! I was in a waiting room where a man--who was coughing--left his mask off while he was drinking a cup of coffee. He finally put his mask on -- with his nose uncovered. Staff did not deal with the problem.

[Anne @Anne_Finger]

@Aetnahelp . Contact me, please. Have spent over ten hours trying to update my credit card information for my monthly payment--my card is about to expire--and had no luck. Multiple phone calls, getting the run around. Even wrote CEO-radio silence.

[Anne @Anne_Finger]

@AetnaHelp