Anoop

[Anoop @Anoopmathew90]

@etihad We stayed silent because we were scared. Scared they might stop us from travelling with a 2-month-old infant. From check-in to onboard service, everything became painful and stressful. What should have been a beautiful family journey became a trauma.

[Anoop @Anoopmathew90]

@etihad Instead of helping, the airhostess shouted loudly.
My mother-in-law panicked. My wife requested politely for help.
The airhostess replied rudely and refused. This behavior scared an elderly woman holding a newborn baby. It broke our hearts. Story continues in next post @UAE_BARQ

[Anoop @Anoopmathew90]

@etihad The Airhostess Incident
My mother-in-law has very little flight experience.
She doesn’t understand English. She was holding my 2-month-old baby.
During takeoff, the airhostess told her to fasten the seatbelt with the baby. She didn’t understand* @Tripadvisor
@Skytrax
@Expedia

[Anoop @Anoopmathew90]

@etihad Later, when my family landed in Calicut, airport staff weighed the baggage.
It was 99.800 kg. So how did Etihad calculate 103 kg, then 102.5 kg, and still take money? This is not service.This is manipulation. This is cheating. This is ETHIHArD. @KhaleejTimes
@gulf_news @ntest_t

[Anoop @Anoopmathew90]

@etihad She said they don’t accept mobile or contactless payment.
In 2025, an international airline?
I paid £90 by card.
No receipt. No proof. Nothing.* @Tripadvisor @Skytrax @Expedia
@bookingcom * @arabianbusiness
@lovinDubai
@TimeOutDubai

[Anoop @Anoopmathew90]

@etihad While my wife and her mother rearranged bags outside, she checked check-in baggage again and suddenly said it was still 2.5 kg extra.
She refused to open the bags and forced us to PAY.
Pure cruelty* @khaleejtimes @ntest_t
@ArabianBusiness @lovindubai @TimeOutDubaiAR

[Anoop @Anoopmathew90]

@etihad She asked us to weigh hand baggage individually.
Total weight was 21.1 kg, still 5 kg less than allowed.
But she said two bags were over 7 kg and demanded we go outside again.
I begged her, holding my infant, but she said NO* @emirates @AUH_airport @gcaauae @Etihad_Rail @dubai

[Anoop @Anoopmathew90]

@etihad The Humiliation Continues Daliya’s Turn We went out with crying babies and removed exactly 3 kg.Then again stood in the long queue.This time, another staff member Daliya.* @Tripadvisor
@Skytrax
@Expedia
@bookingcom @UAEmediaoffice @DXBMediaOffice @AbuDhabi

[Anoop @Anoopmathew90]

@etihad He said NO.
He demanded £90 for extra 3 kg.
His tone was rude and arrogant.
He ordered us to leave the queue and remove all tags.
No humanity. No understanding @Tripadvisor
@Skytrax
@Expedia
@bookingcom

[Anoop @Anoopmathew90]

@etihad He said total check-in weight was 103 kg around 500g extra per person. At the same time, my hand baggage was only 18 kg, though allowed was 26 kg.
I politely asked to adjust, explaining we were travelling with small babies.@DubaiAirports
@AUH
@gcaauae

[Anoop @Anoopmathew90]

@etihad The REAL Situation That Happened at Check-in
My family my wife, her mother, my infant, and my 2½-year-old daughter total 4 passengers. Allowed check-in baggage was 100 kg and cabin baggage 26 kg. At the Etihad check-in counter, staff asked us to put all bags together. @emirates

[Anoop @Anoopmathew90]

@etihad The airline that lived in my dreams for years has given me one of the worst experiences ever.
On 03/12/25, my family travelled from Manchester to Kozhikode with Etihad.
This was our first time choosing Etihad.* @khaleejtimes
* @gulf_news
* @ntest_t
* @ArabianBusiness

[Anoop @Anoopmathew90]

@etihad @khaleejtimes @emirates @Tripadvisor @gulf_news the airline that lived in my dreams for years — has given me one of the worst experiences ever.
On 03/12/25, my family travelled from Manchester to Kozhikode with Etihad.
This was our first time choosing Etihad.* @KhaleejTimes
* @gulf_news
* @ntest_t
* @ArabianBusiness

[Anoop @Anoopmathew90]

@etihad This is my real story with Etihad a nightmare explained episode by episode. Episode 1: Ethihad…“Ethi” is Not It’s Actually Hard I never thought I would write something like this.Etihad Airways. @khaleejtimes @emirates @Tripadvisor @gulf_news

[Anoop @Anoopmathew90]

@DTDCIndia @dtdcaustralia @SubhasishDTDC @abhishek_chuck Honestly, if this is the standard of work at DTDC, it’s disgraceful. Even begging on the streets would carry more dignity than giving customers this kind of treatment.

[Anoop @Anoopmathew90]

@DTDCIndia @dtdcaustralia @SubhasishDTDC @abhishek_chuck Don’t you feel any shame in asking for more days to solve this? It has already been more than 100 days, yet you’re still making excuses instead of resolving the problem.

[Anoop @Anoopmathew90]

@dtdcaustralia @DTDCIndia Worst experience with DTDC 🚫 Sent a box from Calicut to Kottayam 3 months ago – totally lost! 100+ days, no update, no solution. @DTDCIndia @SubhasishDTDC @abhishek_chuck #DTDC #CourierScam #NeverAgain #BadService"

[Anoop @Anoopmathew90]

@dtdcaustralia @DTDCIndia Worst experience with DTDC 🚫 Sent a box from Calicut to Kottayam 3 months ago – totally lost! 100+ days, no update, no solution. @DTDCIndia @SubhasishDTDC @abhishek_chuck #DTDC #CourierScam #NeverAgain #BadService"

[Anoop @Anoopmathew90]

@dtdcaustralia @DTDCIndia Worst experience with DTDC 🚫 Sent a box from Calicut to Kottayam 3 months ago – totally lost! 100+ days, no update, no solution. @DTDCIndia @SubhasishDTDC @abhishek_chuck #DTDC #CourierScam #NeverAgain #BadService"