Anthea

[Anthea @Anthea_Crowe]

@thetrainline booked a French train through you that was cancelled this morning 3 hours before it was due to depart. App not letting me claim a refund ‘non refundable tickets.’ Reached out to you on WhatsApp, supposedly put through to an agent but response - please help.

[Anthea @Anthea_Crowe]

@tfwrail @Cardiffbus Not everyone checks X regularly. This should be communicated to customers before hand - it should advise on the app the week before and it should have been shown at the station last week too. Really poor communication.

[Anthea @Anthea_Crowe]

@LisaHutch1971 @Debenhams I’m having the exact same issue 😕 seems impossible to get through to a real person.

[Anthea @Anthea_Crowe]

@tfwrail hello is there a park-and-ride car park at Taff’s Well train station?

[Anthea @Anthea_Crowe]

@tfwrail what’s happening with the trains from queen street to Caerphilly? The upcoming trains are just showing as delayed or cancelled.

[Anthea @Anthea_Crowe]

@tfwrail are Cardiff bay trains running?

[Anthea @Anthea_Crowe]

@tfwrail This is not what it said on the app nor what your station staff told me. They told me and others to walk to the bus stop opposite Sainsbury’s on queen street - total waste of time!

[Anthea @Anthea_Crowe]

@tfwrail The 9.08 replacement bus from Cardiff queen street to the bay. Walked to the bus station opposite Sainsbury’s, as instructed, and it never arrived!

[Anthea @Anthea_Crowe]

@tfwrail Why did the replacement bus not come?

Also this info on the works is not well publicised, no notice on the app like usual.

[Anthea @Anthea_Crowe]

@tfwrail Is the Cardiff - rhymney line back open following the fallen tree?

[Anthea @Anthea_Crowe]

@RoyalMailHelp Have DMd you.

[Anthea @Anthea_Crowe]

@RoyalMailHelp Ordered 3 items on Vinted using Tracked 48hr for delivery by today. For 2 items I had emails from you confirming receipt & they'd be delivered today (they have). Never received any emails for item 3. Tracking shows no movement since the 18th. Please advise!!

[Anthea @Anthea_Crowe]

@tfwrail hi, where do I get the bus replacement from Cardiff queen street to Cardiff bay tomorrow morning?

[Anthea @Anthea_Crowe]

@tfwrail Then the two weeks prior there were no trains from Caerphilly to Cardiff at all. Would you like to explain to my employer why I'm constantly late or not able to come into the office? Or compensate me for the fact I'm going to have to work on to make up hours?

[Anthea @Anthea_Crowe]

@tfwrail what is going on with the Caerphilly to Cardiff line? The 8.38 showed as 14 minutes delayed and then got cancelled and the next train at 8:48 is showing as 'delayed' with no ETA?

[Anthea @Anthea_Crowe]

@tfwrail Your service is just dreadful! Yesterday morning no trains ran from Caerphilly to Cardiff due to cancellations & delays so I ended up having to head home. Today, 2 trains to Cardiff bay have been cancelled so I'll be arriving into the office 45 min late. Appalling.

[Anthea @Anthea_Crowe]

@tfwrail Well that didn't happen...

[Anthea @Anthea_Crowe]

@tfwrail When is the next train going to arrive?

[Anthea @Anthea_Crowe]

@tfwrail is the 09.20 cardiff queen street to Cardiff bay train actually going to run or is the board going to change to cancelled or delayed as soon as it hits 9.20? Finding it doubtful it will run when the last two trains have been cancelled?