Antriksh Khandelwal

[Antriksh Khandelwal @Antriksh434]

@AmazonHelp It’s been 10 days (14th March) since I reported this issue, and it’s still not resolved.
I have travel plans in the next 2 days, so I need this fixed urgently.
If this is not resolved before then, I’ll have to escalate it further, including taking it to consumer court.

[Antriksh Khandelwal @Antriksh434]

@amazonIN @amazonpay @AmazonHelp
Amazon Pay ICICI FASTag showed ACTIVE on Amazon app, but was actually HOTLISTED (low balance).

5+ working days, still unresolved, ETA keeps extending. Paid more than INR 1300 at tolls despite having annual pass.

Need urgent fix & explanation.

[Antriksh Khandelwal @Antriksh434]

@AmazonHelp Everything is working fine? Do you mean my issue is resolved? If so recheck it, as I could still see my Fastag status as Hotlisted?

[Antriksh Khandelwal @Antriksh434]

@AmazonHelp Could you please provide an update here rather than redirecting me to other links? This has been pending since last Saturday (14th March) and is really very frustrating.

[Antriksh Khandelwal @Antriksh434]

@AmazonHelp Unable to access

[Antriksh Khandelwal @Antriksh434]

@AmazonHelp I have replied to all your emails as and when they were received.

[Antriksh Khandelwal @Antriksh434]

@AmazonHelp Two more business days have passed, and my FASTag status is still showing as hotlisted.

[Antriksh Khandelwal @Antriksh434]

@AmazonHelp One of your teammates has responded on Amazon chat. But as usual, again the timeline is extended by another 2 business days despite already awaiting resolution for 5 business days

[Antriksh Khandelwal @Antriksh434]

@AmazonHelp @amazonIN @amazonpay You are redirecting to chat section on Amazon app. I have been following up with customer care from last 5 days but there is no resolution yet for a ticket with 3 days ETA

[Antriksh Khandelwal @Antriksh434]

@ppitti Problem lies within the organisation itself with longer notice periods giving candidates ample time to take counter offers and offering them better on their existing offers.
Given a chance, EMT will also do the same thing.

[Antriksh Khandelwal @Antriksh434]

@ppitti There is only one solution to this situation…..Reduce the notice period to 15 days instead of long 2 to 3 months. This way employees won’t get a window to get counter offers.
Companies hold employees for longer period after resignation and expect them to join immediately.

[Antriksh Khandelwal @Antriksh434]

@AmazonHelp After having chat with social media team using above shared link they told me a team will reach out in 24 hours and now its been more than that and I am about to be out of Replacement date (August 7th) based on my account on #Amazon. #customerobsession @AmitAgarwal @amazonIN

[Antriksh Khandelwal @Antriksh434]

@amazonIN @amazon @AmitAgarwal @ajassy Bought a phone on https://t.co/XrjYlBFzh1 during #PrimeDay22, phone has issues but my amazon is refusing return/replace and forcing my parents to go to service center within 10 days of purchase. Amazon’s Customer obsession is missing in this

[Antriksh Khandelwal @Antriksh434]

@AmazonHelp I used the shared link on desktop and its taking me to Amazon chat bot. Its still asking me to install an app on phone and check for issues. I have gone through this process earlier.

[Antriksh Khandelwal @Antriksh434]

@AmazonHelp I am unable to access the link to social media team. It is taking me to order page on Amazon app

[Antriksh Khandelwal @Antriksh434]

@AmazonHelp Yes, it is still within the return window.
We reached out to the support team and they refused to return/replace the faulty device. They are asking my senior citizen parents to go to service center.

[Antriksh Khandelwal @Antriksh434]

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[Antriksh Khandelwal @Antriksh434]

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[Antriksh Khandelwal @Antriksh434]

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[Antriksh Khandelwal @Antriksh434]

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