@Ausgrid@Hughost_Chavez I mean... Ausgrid can't see what's causing the supply issue either because they haven't sent a single worker around... Do you have teams that are going around and assessing complexity? That'd probably help a lot with efficiency and information issues.
@Ausgrid@murdochblake You can start by formally apologising, not for the inconvenience, but for your company's incompetence and then follow it with an offering of fair and reasonable compensation to all those affected.
@Ausgrid Why is it the hardest part? Our area has no trees down. No damage to power lines, just need someone to check our substation and turn it back on....
@Ausgrid@hamdan_firas Can I PM you as well so you can check if there are any further updates? We've been out since Saturday, and crews have yet to return.
You can’t make this shit up! #ausgrid has asked for the army to help them clean up in areas badly affected by the storms so to get electricity back on. WTF? Since being privatised they’ve sacked 5,000 staff and now they want the taxpayer to help them out? @GladysB Please explain!
@Ausgrid could you ask your managers or supervisors for the ability to release more detailed updates regatding specific sites and crew locations please?
@audgrid stop allowing your customer service team to take the brunt of these complaints and allow them to upload USEFUL information. Transparency is king.
@Ausgrid telling all those who are affected by power outages to prepare for the outages to persist throughout the weekend is not an example of effective communication...that's just lazy.
@Ausgrid@AG_asrolli Surely you can provide your crew's current workflows... What they are currently working on, which areas they are scheduled to visit. It'd be embarrassing if there was a lack of some sort of plan.
@Ausgrid@GavinK21123141 Super insightful.
Perhaps you could provide some more useful information. Such as:
1) how many crews are running
2) where are they currently operating
3) action plans for specific areas (I.e. where will crews be heading next)...