AP

He/him. Reader, film photography fan, occasional book blogger. Views my own etc

[AP @ApertureReads]

@Plusnet Hi team, hope you’re well!

Is there any way to get an engineer out to confirm what additional work might be required for installation before we sign up with you, please? Just moved into a rental which shows as OpenReach being available in the building.

[AP @ApertureReads]

@WeAreOpenreach Hi Gary, go if it shows as 'available' does that mean the infrastructure is already in place for the address with no additional external work required?

I've noticed that some fibre providers say service is 'available' even when they'd need to do a whole new install etc.

[AP @ApertureReads]

@WeAreOpenreach Hi team, hope you're well!

I've just moved into a new property and can see that there is an Openreach box outside of it. However, I'm sure if it services my flat. Would you be able to confirm if there is an existing connection to my flat, please?

[AP @ApertureReads]

@nectar Hi team, I’ve just received an email saying I’ve redeemed Nectar points - but it wasn’t me who did it. Please can you advise?

[AP @ApertureReads]

@O2 Hi team, thank you! I was told that I couldn’t switch directly to the USwitch tariff, and the best that could be done price wise within O2 was twice as expensive.

So basically I have to cancel an agreement to start another agreement. Feels like a bit of a waste of time tbh!

[AP @ApertureReads]

@O2 I’m an existing customer & I’d like to switch to another tariff I’ve seen on @UswitchUK.

I’ve spoken with support & they’ve said that I need to cancel my current agreement (my initial contract has expired) and then start a new contract.

Is that right, please?

[AP @ApertureReads]

@XboxSupport Hi team, I have a faulty Xbox One controller. It's within warranty. I've gone through the online repair portal and have input my delivery address and so on, but I get to the last stage and it gives me an error code. Please can you help?

[AP @ApertureReads]

@ODEONHelp Thanks Kat

[AP @ApertureReads]

@ODEONHelp hi team, can you help me cancel booking WLZD2LF for tonight please? I’m unable to cancel the booking on the app as I used a gift card, and the live chat on your site keeps crashing

[AP @ApertureReads]

@AvantiWestCoast hi team, please can you confirm the running times of the train from Euston to Manchester Picc on Sunday 28th July? It was meant to leave at 11:16

[AP @ApertureReads]

@AvantiWestCoast Thanks Pete. What’s the complaint route, please?

Just been told that the on board shop is closing due to overheating and it can’t be right that we’re expecting to pay full price when it’s so hot you’re turning down business

[AP @ApertureReads]

@AvantiWestCoast 14:33 Euston to Picc coach C has no air conditioning and it’s over 27 degrees in here. Please can you support?

[AP @ApertureReads]

@AvantiWestCoast Apparently it’s broken in this carriage with no other seats elsewhere.

What options are available to me and the other passengers, please?

[AP @ApertureReads]

@AvantiWestCoast Thanks Pete, will do. Do you know what sort of thing they might be able to do? Hesitant to leave my seat as the carriage is so overcrowded

[AP @ApertureReads]

@LloydsBank hi team, just found someone’s card for m a high street pathway. How can I report it as found please?

[AP @ApertureReads]

@Specsavers Something that they are told they have to pay @Specsavers

[AP @ApertureReads]

@Specsavers Hi, I booked an eye test online. Can I check - is the OCT a compulsory element (with the associated cost)?

[AP @ApertureReads]

@Specsavers That they had to pay it. Please can you look into this predatory practice?

Customers should not be told that we have to pay the fee or have the test. I was told this by the assistant who logged me in for my eye test.

Less confident people won’t necessarily say ‘no’ to…

[AP @ApertureReads]

@ODEONHelp Hi Aaron,

Thanks for this. I’ve just sent across the requested info - I’d be very grateful for any support on this.

Kind regards,
Liam

[AP @ApertureReads]

@ODEONHelp hi team, I ordered a 12 month subscription on my Odeon account and the money was taken on 31st Jan, but I’ve just been charged the standard monthly rate on top.

Please can you advise me in next steps to get a refund for the extra payment(s)!