Arianna Armstrong

I eat and drink and live to write about it. Content Marketing Specialist for the Wine & Food Industry. Insatiable. Pronouns: She/Her

[Arianna Armstrong @AriannaLA]

@theairhelper @ryanair is happy to have upset their customers. They are “hearting” these tweets, describing their horrific, antagonistic customer service. Horrifying

[Arianna Armstrong @AriannaLA]

@theairhelper @Ryanair told us we could fly standby after it took agent 45 minutes to check us in. He told us we would catch our flight, but we didn’t. Now @Ryanair is refusing to put us on another flight or compensate us. Please help. Thank you

[Arianna Armstrong @AriannaLA]

@RobertRyanairRp are you seriously retweeting my complaints against @Ryanair ? Your airline fucked us over twice today and you’re hearting and retweeting this? So you’re proud of this? Are you really this much of a monster? If so, @Ryanair is even worse than I thought

[Arianna Armstrong @AriannaLA]

@theairhelper @Ryanair told us we could fly standby after it took agent 45 minutes to check us in. He told us we would catch our flight, but we didn’t. Now @Ryanair is refusing to put us on another flight or compensate us. Please help. Thank you

[Arianna Armstrong @AriannaLA]

@Ryanair YOUR AGENTS caused us to miss our flight, and one of them even acknowledged that her colleagues actions were the problem. And what are your agents saying? That we have to buy new tickets and there is nothing you can do. WERE HERE 3 HRS EARLY. U CAUSED OUR MISSED FLIGHT

[Arianna Armstrong @AriannaLA]

@Ryanair WHAT ARE YOU GOING TO DO TO FIX THIS ABUSIVE TREATMENT TOWARD YOUR CUSTOMERS? At the very least, we need you to take responsibility for your agents’ actions & get us on another flight

[Arianna Armstrong @AriannaLA]

@Ryanair YOUR AGENTS caused us to miss our flight, and one of them even acknowledged that her colleagues actions were the problem. And what are your agents saying? That we have to buy new tickets and there is nothing you can do. WERE HERE 3 HRS EARLY. U CAUSED OUR MISSED FLIGHT

[Arianna Armstrong @AriannaLA]

@Ryanair I have called. The agent hung up on me. I called back. The person wouldn’t offer help. We’ve been bounced around the airport. No one will do anything. And this is after we got 2 assurances from ticketing agents that we would get on our flight.

[Arianna Armstrong @AriannaLA]

@Ryanair a photo of Saskia & Loes LITERALLY ignoring us while we’re trying to get help. Why do we need help? Ticketing supervisor refused to check in extra agents, even when they warned her that passengers were going to miss their flight because the line was moving too slowly.

[Arianna Armstrong @AriannaLA]

@TK_HelpDesk My bad. I didn’t realize you automatically allow TWO pieces of checked luggage. That’s phenomenal!

[Arianna Armstrong @AriannaLA]

@TurkishAirlines I’m trying to check a second bag from LAX—>Brussels. Are you serious that it’s $200?!?!

[Arianna Armstrong @AriannaLA]

@KLM The problem is on your site. I'll have to check in at the airport anyway, but you should really fix the bug on your website

[Arianna Armstrong @AriannaLA]

@KLM Good afternoon. Can you please have someone fix this? It's not saving my info. I've tried it about 8 times over the course of the day. I can't complete check-in until the info saves. Thanks

[Arianna Armstrong @AriannaLA]

OHMYGOD! Thank you so much for sharing this. I had absolutely no idea.

[Customer Service Hell @SadCustomers]

@AriannaLA @bbb_us @RoamingGnome @Expedia @Orbitz Yep, all of these companies are under Expedia Group. Avoid all of them.

[Arianna Armstrong @AriannaLA]

@Expedia told me it's going to take them THREE MONTHS to issue a refund on my canceled flight. For my son's ticket on the same flight -- but purchased through the airline -- the airline rebooked him in 2 minutes. @Expedia and @RoamingGnome are #scammers

[Shahzad Maqbool @ShazMaq]

@MrComplaintBox @Expedia They took ages to refund me for a hotel when I had to leave early due to a death in the family. I had to fight tooth and nail to get it, took months and proof of death to actually get it. Disgraceful service.

[Arianna Armstrong @AriannaLA]

A friend told me today that she purchased a flight on @Expedia and found out when she got to the airport that Expedia was not even a broker for the small Japanese airline she was taking. They took her money knowing there wouldn't be a ticket. She almost missed the wedding.

[Customer Service Hell @SadCustomers]

@MrComplaintBox @Expedia There are benefits if the prices are lower and the customer service is good, but neither fit the bill for Expedia and all of their other companies so there is zero reason to use them any more. It's just not worth the headaches and nobody wants to deal with that while on vacation.

[Arianna Armstrong @AriannaLA]

If they don't issue my refund immediately, I'm going to my bank, for sure. Thank you. The @bbb_us is a good idea. I'll do that Tuesday.

Apparently @RoamingGnome & @Expedia are equally bad b/c they're the same company! Didn't know that. Is @Orbitz the same company too? #Monopoly

[Customer Service Hell @SadCustomers]

@AriannaLA @Expedia @MrComplaintBox @ShieldVoC @ConsumerWD Sorry that you're going through hell with them Arianna. They do this to thousands of people every day and they couldn't care less. Have you tried getting your credit card involved or reporting Expedia to the Better Business Bureau yet?

[Arianna Armstrong @AriannaLA]

@AerLingus And now my son’s flight info is not showing up at all when I search for his updated info on your site. We never received email confirmation of any of the changes you made. WTAF is going on over there??

[Arianna Armstrong @AriannaLA]

@AerLingus So am I flying to the Netherlands or not? You canceled the flight but no one is helping me rebook. My son was taken off his rebooked flight and given a horrible new route. Neither you nor @Expedia are allowing us to travel together. This is f’ing AWFUL #travelnightmare

[Arianna Armstrong @AriannaLA]

@AerLingus what is actually wrong with your airline?! Why is everything so unbelievably hard?
ATTENTION TRAVELERS! NEVER EVER EVER FLY AER LINGUS!!!

[Arianna Armstrong @AriannaLA]

@AerLingus This entire thing is an ongoing nightmare. And clearly your company and @Expedia still haven’t discovered the technology to communicate with each other. Ridiculous. #travel #internationaltravel #consumerprotection

[Arianna Armstrong @AriannaLA]

@AerLingus There has been no effort to resolve this. No assistance. And my son and I are still not booked together. He’s on some new route and you still haven’t alerted @Expedia abt the route cancelation, so they won’t do anything to help me get on another flight