Artmadillo

Service Designer | Researcher | Maker
Passionate about collaboration & social innovation
She/her

[Barbara Mertlova (she/her) @barbara_m6]

So what is a #ServiceDesigner? And what skills do we need?

Really useful summary of the key skills that make a good Service Designer for both:

- Anyone looking for jobs in SD (applying, looking to squiggle into SD, etc)
- Orgs hiring for SDs - and what to look out for.

[Artmadillo @Artmadillo]

Interesting talk by Vicky Houghton on why we may not need to make another map. Some great points on effective use of time #SDinGov
What I've often found is design artefacts seen as outputs rather than design methods and thus their value for team & project misunderstood

[Fionn Tynan-O'Mahony @fionntom]

'Trust...they had trust...and know-how. They knew the people, knew the language....and they had the phone numbers.'

The power of including community researchers who are REALLY embedded in communities in designing services

@ShabiraPapain
#SDinGov

[Artmadillo @Artmadillo]

Start with the under represented voices

[Artmadillo @Artmadillo]

Fantastic talk on inclusion by @ShabiraPapain at #SDinGov.
- design for the 20% at risk of poorest outcomes/exclusion & roll out to everyone
- share power and give agency
- value lived experiences above all
- feedback to ratify learning

[Ali Fawkes @ali_fawkes]

Day two of #SDinGov exciting themes for the day, very much looking forward to it! ⁦@SDinGov⁩

[Artmadillo @Artmadillo]

Stuck in traffic, but ready for the second day at #SDinGov
Too many appealing talks, hard to choose

[Artmadillo @Artmadillo]

Great work and presentation by DWP at #SDinGov around pensions, interested in the 4 years lead time of building trust till the organisation gave green light to this design discovery

[Artmadillo @Artmadillo]

#SDinGov
I have the feeling that, in Gov, the double diamond has become a 2-step journey: Discovery + Delivery

Whatever happened to the post-discovery definition and designing phases, it feels we simply move from research to building alpha without much thought in between.

[Artmadillo @Artmadillo]

Discussing what comes before discovery when designing services in government #SDinGov
From organisational research & design to delivery of digital products, not the other way around

[Artmadillo @Artmadillo]

#SDinGov Tips - in your business case, draw out the costs and risks of 'doing nothing' - otherwise it will be assumed to be good enough

[Artmadillo @Artmadillo]

Learning about the mysterious Green Book and how government decide how to spend money at #SDinGov

[Artmadillo @Artmadillo]

@CharlotteEmilyM & @liamhawkes talking about service ownership on policy making - a holistic and collaborative approach trying to break down silos
#sdingov

[Artmadillo @Artmadillo]

Great talk by Lucy Kimbell and Andrew Knight on policy design at #sdingov
Wondering how political we are willing to go as a discipline, or whether we'll just continue selling ucd & codes ignored approaches as apolitical

[Sophie Dennis @sophiedennis]

We’re off! @rebeccakemp kicks of #SDinGov 2022 with a keynote on our theme of the year: User-Centred Design in Public Services: What Now and What Next?

[Artmadillo @Artmadillo]

#SDinGov
What's happening now in UCD in public sector?
My take: UCD is not enough, co-design is often missing to infrastructure effective project collaborations

[Artmadillo @Artmadillo]

A simple model to build smart social and environmental policy https://t.co/VYz4b50FGv

[Artmadillo @Artmadillo]

@PaschkeKassie @zahidahuber @IamKathrynGrace Yes @PaschkeKassie, thank you for reminding me to buy my tickets!!
I look forward to meeting you all in person this year 🙂

[Artmadillo @Artmadillo]

Sad not to be able to volunteer & attend the #UCDgathering this year.
Don't miss my wonderful colleagues:
@StephanieKrus' talk on frequent misconceptions about accessibility & @Vinishreee's workshop on circular economy & sustainability
(both on same slot tho; Wed 13:30)

[Kirsty Joan Sinclair @kirsty_joan]

BIG team growing over in the health and social care space in Scot Gov.
If those projects are your bag, or you want to get into that space - go say hi to Fiona
#contentdesign
#servicedesign
#userresearch