If you're one of the UK's water retailers or wholesalers and need support managing vacant properties, following COVID-19 closures, take a look at our occupancy management demo video: https://t.co/5LLTAPInsh
Today @MOSL_ publishes its 2019/20 Annual Market Performance Report urging trading parties to pick up the pace of #performance improvement while balancing the impact of #COVIDー19 on the non-household #waterretailmarket. Read the report here: https://t.co/olSKrUYWak
Following last week’s post, highlighting some of the customer and community focused work we’ve seen from water companies, it’s time to share some more…
Good work @WaterUK pulling this together - please share so water companies can prioritise dealing with queries about actual incidents / issues rather than general questions
The additional financial pressures, job uncertainty and increased isolation this virus outbreak brings can take its toll on mental health, here's some tips on looking after yourself: https://t.co/PjRKuj7hw5
We're business as usual at Ascendancy Water, as all of our team are already home based, but really feel for those businesses being impacted by #COVID19
Big Congratulations to Ascendancy's Employee of the Year!!! Michelle Stringfellow took this year's title for her resilience, hard work, great attitude and personality!!!
The time to grasp nettle is now. This proves that organic change is not enough. We were responsible for the step change in quality in Scotland. There is no easy solution but there are definately harder ones. PM me to find out more. https://t.co/07rm4T1Jf8
This is a natural step in the evolution of the market. Key element is the greater provision of non potable water. The carbon and environmental impact of using drinking water when it is not needed cannot continue. https://t.co/oBKGk4JEmj
We have to focus on customer service and data quality not awareness. We don't want the first experience of switching to be negative. https://t.co/XTaKQW6GN2
Chris is definately making great progress, but most participants still are still moving slowly. MOSL providing more guidance more metrics on data could really help. https://t.co/FmK4LEjC62
We are looking for an analyst/developer with experience of Scottish or English Water market systems and with great Python skills. If that is you please get in touch. #jobsearch
Savings are great but accurate bills (which require accurate data) are what customers want first. When are participants going to start the data projects needed to make this happen? https://t.co/CGemUat6kC
We all agree that the data (mostly that of wholesalers) is poor it is clear from this report that how retailers manage it is the difference between a "billing issue" and a "complaint" as nobody wants to make a complaint, they feel…https://t.co/tdnhaeTqh8 https://t.co/6JauGxAFlB