@SamThompsonUK so so chuffed for u Sam. Never been a more deserving winner. Canโt wait to hear all the stories on Staying Relevant ๐๐๐ผ. King Sam ๐๐คด
@virginmedia Yes, it doesnโt half cause and issue. It doesnโt help that your staff donโt have a clue either. Thatโs why we are in this predicament! A complaint shouldnโt even have been raised. The billing team should have sorted it in the first place. I came here because they donโt help!
@virginmedia I am absolutely disgusted by the treatment we have been subjected to over the last 2 weeks from virgin! 2 open complaints, no response and u have the cheek to cut my services when u specifically said that wouldnโt happen while my complaint was open!
@virginmedia We paid the services up to the 28th oct. The last payment covered 28th sept - 28th oct. next bill preriod was for 28th Oct - 28th Nov for ยฃ77 not the ยฃ137. When it comes to an end of a contract, billing dates shouldnโt be an issue as u are payment in advance not arrears!
@virginmedia It wasnโt mid cycle. My deal was due to end on the 28th I called on the 27th because I didnโt want to renew at the price of ยฃ137. New deal was offered and I accepted. I paid the last instalment of my old deal. I literally have the email stating my next bill would be ยฃ22.50
@virginmedia The first one isnโt showing in my cases but the second one is. However itโs raised against a member of staff and thatโs no my complaint. My deal ended on 28/10/2023 new price (ยฃ137) - I got a new deal on 27th oct new price (ยฃ77) but was credited ยฃ54 - next bill due was ยฃ22.50
@virginmedia I called to pay my bill and you wanted the ยฃ137 + late payment fee. I tried to explain that the ยฃ137 must have already been processed when I made the change because my new bill should be ยฃ77 at the most.
Ur staff have absolutely no clue how ur billing system works or how payment in advance works. Trying to explain that to them was honestly horrific! I have an autistic child and u have just caused mayhem!! Never mind the stress u have already caused us.
@imacelebrity I want to know who does the psych evaluations for this! Clearly they havenโt done their job! How can some1 get into this show when they are still clearly early in the grieving process if sheโs getting that cut up about the mention of the word โdadโ - I blame the psych team.
@FortniteGame you really need to sort out the cross platform play out!! Console players should not be put in with PC unless there is a PC player in their team! Itโs making the game unplayable!!