@virginmedia Yes, it doesn’t half cause and issue. It doesn’t help that your staff don’t have a clue either. That’s why we are in this predicament! A complaint shouldn’t even have been raised. The billing team should have sorted it in the first place. I came here because they don’t help!
@virginmedia I am absolutely disgusted by the treatment we have been subjected to over the last 2 weeks from virgin! 2 open complaints, no response and u have the cheek to cut my services when u specifically said that wouldn’t happen while my complaint was open!
@virginmedia We paid the services up to the 28th oct. The last payment covered 28th sept - 28th oct. next bill preriod was for 28th Oct - 28th Nov for £77 not the £137. When it comes to an end of a contract, billing dates shouldn’t be an issue as u are payment in advance not arrears!
@virginmedia It wasn’t mid cycle. My deal was due to end on the 28th I called on the 27th because I didn’t want to renew at the price of £137. New deal was offered and I accepted. I paid the last instalment of my old deal. I literally have the email stating my next bill would be £22.50
@virginmedia The first one isn’t showing in my cases but the second one is. However it’s raised against a member of staff and that’s no my complaint. My deal ended on 28/10/2023 new price (£137) - I got a new deal on 27th oct new price (£77) but was credited £54 - next bill due was £22.50
@virginmedia I called to pay my bill and you wanted the £137 + late payment fee. I tried to explain that the £137 must have already been processed when I made the change because my new bill should be £77 at the most.
Ur staff have absolutely no clue how ur billing system works or how payment in advance works. Trying to explain that to them was honestly horrific! I have an autistic child and u have just caused mayhem!! Never mind the stress u have already caused us.
@imacelebrity I want to know who does the psych evaluations for this! Clearly they haven’t done their job! How can some1 get into this show when they are still clearly early in the grieving process if she’s getting that cut up about the mention of the word ‘dad’ - I blame the psych team.
@FortniteGame you really need to sort out the cross platform play out!! Console players should not be put in with PC unless there is a PC player in their team! It’s making the game unplayable!!