@ICICIBank_Care Acknowledging the mistake is only step one.
What I need is a clear resolution plan with timelines — because as a customer, recognition alone doesn’t solve the impact of your error.
@ICICIBank_Care@RBI@ICICIBank STILL NO UPDATE 😡
IS YOUR TEAM IS COMPETENT ENOUGH TO UNDERSTAND THE CONCERN OR THEY JUST PRETENDING TO WORK SO CALLED HEDA SERVICE QUALITY
Number of emails already written to
[email protected] however as always they are behaving like typical bank employee s
@ICICIBank_Care Disappointed to note that the assurance provided by an ICICI representative regarding a home loan balance transfer was misleading. Based on the assurance of an ROI of 7.15% and no MOD charges However, the subsequent clarifications contradict the initial discussion.
#Pathetic@RBI
@ICICIBank_Care@ICICIBank
Why your customer care standards r low. issue open with more than 3 months & also escalated
headservicequality however no one bother to resolve this.
The issue related to balance transfer & paid the charges bt conditions r changed post paying the amount
@ICICIBank_Care ICICI Bank admits they gave me wrong information during my loan discussion — bravo for the honesty! 👏 Now, how about correcting the mistake instead of just narrating it? Transparency is cute, but action would be even cuter. #ICICIBank#CustomerRights
@ICICIBank_Care Misguided by ICICI Bank customer care! Assured 7.15% interest & no MOD charges, but after paying processing fees they demand MOD charges & offer >7.5% interest. Just for ₹1500 they misled me — is this regular practice at ICICI Bank? #ICICIBank#CustomerRights@RBI#RBIOmbudsman
@ICICIBank_Care@ICICIBank Misguided by ICICI Bank customer care! Assured 7.15% interest & no MOD charges, but after paying processing fees they demand MOD charges & offer >7.5% interest. Just for ₹1500 they misled me — is this regular practice at ICICI Bank? #ICICIBank#CustomerRights@RBI#RBIOmbudsman
@ICICIBank_Care It's been more than 3 months, am getting "We will get back to you" but no one contacted.
@ICICIBank, please confirm if case still open with head service quality team or your just closed this also as your doing for many other