Asif Ismail

General Partner @Freshman15VC | Building the next generation of student founders through venture capital #StudentFounders #VC #Freshman15

[Asif Ismail @AsifIsmail84]

@UPS @ups @CarolBTome still nothing
Customers first? Crap
What can brown do for you? Brown can respond to an urgent query

[Asif Ismail @AsifIsmail84]

.@UPS our wallpaper shipped from Sweden now stuck in UK was supposed to arrive May 8—still no delivery and no updates. It’s delaying a critical install for our business. Happywall we know it’s not your fault, but this is impacting us big time.

[Asif Ismail @AsifIsmail84]

@UPS @CarolBTome perhaps you can help?

[Asif Ismail @AsifIsmail84]

@UPS A dm asking for the same info again, but still nothing

[Asif Ismail @AsifIsmail84]

@UPS @UPS still nothing

[Asif Ismail @AsifIsmail84]

@UPS .@ups still waiting

[Asif Ismail @AsifIsmail84]

@UPS .@ups reached out, asked for more info which I sent, and then dm’d me a toll free number to call. Been on hold for an hour. Amazing service UPS

[Asif Ismail @AsifIsmail84]

Looking to talk to someone at @toastpos customer service- onboarding team. Know anyone?

[Asif Ismail @AsifIsmail84]

@LegalZoom @Stibel One week later- still waiting for a response and resolution

[Asif Ismail @AsifIsmail84]

Case in point- still dealing with an issue and now been on the phone for 31 minutes, on hold for about 28 of those minutes

[Asif Ismail @AsifIsmail84]

.@LegalZoom customer support is by far the worst I’ve experienced. Been using them for years but recently much left to be desired

[Asif Ismail @AsifIsmail84]

@LegalZoom @Stibel One more full day is gone, and we still wait! @LegalZoom

[Asif Ismail @AsifIsmail84]

@LegalZoom @Stibel

[Asif Ismail @AsifIsmail84]

@LegalZoom @Stibel You’ve had 5 hours to call me- when you said you would! You’re not solving as soon as possible. Your apology is meaningless and your words carry no weight as they are not matched by your actions

[Asif Ismail @AsifIsmail84]

@LegalZoom @Stibel Very convenient that your staff is having a technical issue right at the end of the business day. You wanted to check the box that you called or tried to call, so you could feel good about yourself- without doing anything to solve my issue

[Asif Ismail @AsifIsmail84]

@LegalZoom @Stibel Always have an excuse for everything!

[Asif Ismail @AsifIsmail84]

@LegalZoom @Stibel In other words, Dominque had someone else do her dirty work for her. What a shame and what a fucking joke @LegalZoom

[Asif Ismail @AsifIsmail84]

@LegalZoom @Stibel Diego calls from the executive escalation team. Puts me on hold so he can connect me with Dominique- who’s Dominique and why can’t she call me herself? Puts me on hold for twelve minutes only to come back and tell me Dominique is unavail and can only communicate via email 🤣

[Asif Ismail @AsifIsmail84]

@LegalZoom @Stibel Still waiting- now getting to the end of the business day, with no resolution and no phone call like you promised hours ago.

[Asif Ismail @AsifIsmail84]

@LegalZoom @Stibel And we still wait - still no resolution no response

[Asif Ismail @AsifIsmail84]

@LegalZoom @Stibel Still waiting