Strong-Bridge Envision

We help companies transform legacy processes, systems, and talent into a digital roadmap and superior customer experiences.

[Strong-Bridge Envision @AskSBE]

Want the top #CX insights from @forrester's #CXNYC Conference? Get the key takeaways here:

https://t.co/YX9Vd28M09

[Strong-Bridge Envision @AskSBE]

"Business #transformation in an experience economy requires silos to be torn down. We need to empower whoever gets to the customer first." - @rtarkoff

#CXNYC

[Strong-Bridge Envision @AskSBE]

"With the changing workplace, companies need to help their employees get inspired and reach their potential." - Sam Stern @forrester

#CXNYC #CX

[Strong-Bridge Envision @AskSBE]

“Understand your customers’ needs and emotions. Emotional ROI is the ROI.” @AdamBlooms from @TOMS #CXNYC

[Forrester @forrester]

How intensely should your company have values? Express values? Forrester's values-based experience framework identifies nine relationships that companies can have with values. https://t.co/nXBabyyEqL #CXNYC #branding

[Strong-Bridge Envision @AskSBE]

“Value based consumers are a force in the market. Companies need to be deliberate and authentic in their approach of bringing values into the experience.” - Rick Parish @forrester #CXNYC

[Strong-Bridge Envision @AskSBE]

“Among companies that enable people to live their core values, 37% report double digit YOY revenue growth.” - Anjali Lai @forrester #CXNYC

[Strong-Bridge Envision @AskSBE]

“In order to make true progress and improvements to our #CX, we knew we had to restructure our organization and foster a customer-centric culture by acquiring and hiring people with the right skill sets.“ Timothy Mead, @FreddieMac #CXNYC

[Forrester @forrester]

#CX leaders are faced with a big challenge: Improve experiences faster than the rate of rising customer expectations. #CXNYC @hmanning #customerexperience

[Strong-Bridge Envision @AskSBE]

“#Digital touch points do not increase customer loyalty...they are base level needs that you need to get right” - @hmanning from @forrester

[Strong-Bridge Envision @AskSBE]

We’re kicking off the @forrester CX conference in NYC. According to the #CX Index, customer experience is flatlining across industries.

[Strong-Bridge Envision @AskSBE]

How do you spark #innovation in your org? 5 Leader-Driven Behaviors of Deliberately Innovative Organizations: https://t.co/4xxODzz7Bk #leadership #leadertips #culture

[Strong-Bridge Envision @AskSBE]

Building an #inclusive culture goes beyond traditional #diversity tactics.

https://t.co/v6gXrfDo22

[Strong-Bridge Envision @AskSBE]

"In North America, the average attention span is 8 seconds according to a Microsoft study...don’t waste the 8 seconds on the extraneous information." - Scott Steen from @APSPhysiology

#IE2019

[Strong-Bridge Envision @AskSBE]

We're kicking off #IE2019 with Scott Steen from @APSPhysiology

[Strong-Bridge Envision @AskSBE]

Come together with #Atlanta customer experience professionals to discuss #CX challenges and trends. Our 90-min roundtable discussion will be followed by an exciting tour of the Verizon contact center: https://t.co/eiGoKRfPYy

[Strong-Bridge Envision @AskSBE]

Check out the latest from @ForbesCoaches. Our own @hollypend joined a panel to share tips for finding and landing #publicspeaking opportunities:

https://t.co/la5yQy4HQM

[Strong-Bridge Envision @AskSBE]

Denver, let's talk #FutureofWork. Join our April roundtable and find out how to equip your people with the right skills to thrive:
https://t.co/weAEhigpWb

[Strong-Bridge Envision @AskSBE]

What is #EmployeeExperience, why does it matter now, and how does it impact business outcomes?

Join #AZHREF on Tuesday, April 9th for a dynamic talk from Holly R. Pendleton about shifting workforce expectations and the competitive advantages of #EX: https://t.co/7QPcDn2mjn

[Strong-Bridge Envision @AskSBE]

Join our happy hour in #NYC tonight and get a first look at our latest white paper “The Evolving World of Work: A Human-Centered Outlook” from @anitajivani. Register now: https://t.co/lpUC0bcYzt

#futureofwork