Ajay Tiwari

[Ajay Tiwari @Atiwa002]

@Flipkart @flipkartsupport

Disappointed with ekart and tour delivery. Delivery delayed without notice and support is unhelpful. Package status keeps changing falsely. Need this resolved immediately. My mistake that i ordered from Flipkart

[Foundever® @foundeverglobal]

As part of our #IWD24 celebration, we sat down with a few of our women leaders across the globe and talked about how they #InspireInclusion and more.

[Foundever® @foundeverglobal]

The #data you collect is a valuable asset for your organization — if you make the most of it.

To unlock all the potential the data holds, you need to:
• Consolidate the information
• Analyze it
• Turn raw data into insights
• MORE 👇

#Analytics #CX https://t.co/pdN1CmSZ1q

[Ajay Tiwari @Atiwa002]

@makemytrip @makemytripcare
My Gofirst flight refund from last year May 2023 has still not been paid. I had reached out multiple times and the same response but no refund. This is unacceptable as my Rs. 1.5 to 2 lakhs is stuck with you.
@DGCAIndia @JM_Scindia @GoFirstairways

[Ivan Kotzev @IvanK_NH]

.@foundeverglobal awarded 5 year #CXServices contract extension by @JohnLewisRetail, renewing a 17 year partnership

@NHInsight #CX #Retail

https://t.co/8aOokvx2sM

[Ivan Kotzev @IvanK_NH]

THX @foundeverglobal for the #CXServices in High tech & #Automotive briefing. Strengths: own workflow orchestration platform for ops management, omnichannel & reporting with RPA; #genAI knowledge base; tech academy for talent upskilling & certification; sales at the . of sevice

[Foundever® @foundeverglobal]

How to leverage #AI in 2024? That was the subject of our workshop -- led by our Chief AI Officer, Guillaume Laporte -- that covered use-cases, and how to implement #artificialintelligence to promote both the best #customerexperience, and also the #employeeexperience.

[Parveen Kaswan, IFS @ParveenKaswan]

This is what inspiration looks like. Sheetal Devi is crowned as Asian Para games champion. She is worlds first armless female archer. Pure gold !!

[Foundever® @foundeverglobal]

Explore 4 ways that #AI analytics can be utilized to support the customer, the organization and the agent throughout the entire #CX journey: 👉 https://t.co/QEFMJNDKGz

#Analtytics #Data #CustomerExperience #BPO

[Foundever® @foundeverglobal]

Our own Michelle Parks has been recognized with a prestigious Platinum TITAN award for Female Executive of the Year and Chief Operating Officer of the Year within the 2023 TITAN Women In Business Awards!

The International Awards Associate (IAA @IAA_Awards), in collaboration with the TITAN Women In Business Awards (@TitanAwards), unveiled the winners of their 2023 Season 2, which spotlights the global business stage. The TITAN Women In Business Awards consistently recognizes trailblazing women making waves in both the corporate world and entrepreneurial circles, celebrating those who challenge the status quo, usher in innovation, and set benchmarks of leadership in their dedicated sectors.

Congratulations, Michelle for this well-deserved honor!

Read more: https://t.co/aFHfORXs4F

#TITAN #Awards #WomenInBusiness #CX #CustomerExperience #BPO

[Foundever® @foundeverglobal]

Over half (51%) of employees globally have expressed some level of intent to leave their job. At the same time, only 23% of employees were engaged at work in 2022. This costs you: low engagement costs the global economy $8.8 trillion.

Learn more: https://t.co/ZKgyAzaIXU

#CX

[Foundever® @foundeverglobal]

Foundever, a global leader in the customer experience (CX) industry, today announced Jag Dhanji has joined the company as Chief People Officer to lead the talent strategy and evolve the Human Resources support that defines and drives Foundever. In this role, Jag will operate as a trusted advisor to the CEO and executive team, facilitate ongoing transformation in the organization, oversee a high-performing people team, continue to enhance the employee experience and drive culture, talent and workforce planning.

“We’re delighted to welcome Jag to the Foundever family,” said Laurent Uberti, president, CEO & founder, Foundever. “Our commitment to our people and the employee experience is at the heart of our purpose and mission. Jag not only has great expertise in this area, but also embodies our core values and
she is passionate about nurturing positive, inclusive work environments. We look forward to working with her as she takes the lead in investing in our corporate culture and encouraging continuous learning, wellbeing and professional growth for all of our 170,000 people around the globe.”

Read the full Press Release here: https://t.co/9b3kuUYSQX

#People #EX #EmployeeExperience #CX #CustomerExperience #BPO

[Ajay Tiwari @Atiwa002]

What a achievement, really proud of @isro and all the scientists involved in #Chandrayaan3 project

[ISRO @isro]

Chandrayaan-3 Mission:
'India🇮🇳,
I reached my destination
and you too!'
: Chandrayaan-3

Chandrayaan-3 has successfully
soft-landed on the moon 🌖!.

Congratulations, India🇮🇳!

#Chandrayaan_3
#Ch3

[Foundever® @foundeverglobal]

Our own Martin Wilkinson-Brown, Chief Marketing Officer, Foundever was featured in @TechRoundUK’s AI Series: "How Is AI Affecting The Marketing Industry?"

In the ever-evolving world of marketing, the rise of artificial intelligence (AI) has taken center stage. This cutting-edge technology is revolutionizing how businesses connect with their target audiences, analyse consumer behavior, and optimize their marketing strategies.

"It’s our vision that the next stage of digital transformation will be built around a hybrid model integrating both human and machine", says Martin. “AI and generative AI present significant opportunities. Automating repetitive tasks with no real added value enables us to refocus our people, helping to maximize the value of talent and increasing engagement through more rewarding work. As talent shortages impact us around the globe, AI also offers a potential solution to addressing hiring concerns in the future by increasing the effectiveness and efficiency of available talent."

"AI presents the potential of new opportunities to increase our agents’ quantitative and qualitative capacities and can perform a range of the tasks necessary within a CX interaction."

"However, in the short-to-mid-term, within a CX context in which many tasks are already automated and applications are in place to address basic problems, successfully harnessing generative AI is most likely to require some levels of human oversight to ensure that actions and decisions are appropriately checked and validated before going live. Importantly, the ability to decide by coordinating tools, the need for connection and empathy between brands and customers for the development of a lasting relationship; only humans can do this today."

https://t.co/GiLVlCOZLO

#AI #Automation #CX #CustomerExperience #BPO

[Ajay Tiwari @Atiwa002]

@news18dotcom @DGCAIndia @JM_Scindia @PMOIndia Even after strict directions from DGCA, gofirst continue to create trouble for passengers.

[Ajay Tiwari @Atiwa002]

@makemytripcare Same package same price vistara and airindia option

[Ajay Tiwari @Atiwa002]

@makemytripcare It has been really disappointing the way you are handling holiday bookings post gofirst issue. Booking booked more than 1 month ago, you are just asking customers to book it on their own with no solution or refund. Ur Customer service is bad and offers no help

[Ajay Tiwari @Atiwa002]

@makemytripcare Shared booking i'd. It is really sad that you're offering the same package same money for a different airlines but not ready to adjust your existing customer who are stuck with gofirt

[Foundever® @foundeverglobal]

Drive quality & deeper customer insight to improve your #CX.

You have lots of data at your fingertips. Foundever connects the dots between structured and unstructured data sources to deliver a secure, enterprise analytics solution.

#AI #Analytics https://t.co/kQ7OIEnv1y

[Foundever® @foundeverglobal]

We celebrated the first Peak Awards event in Miami, where we hosted our Peak Awards winners, or Mountaineers within the EMEA market. The Peak Awards is the global awards program and a key operational standard at Foundever designed to recognize those who operate at peak standards consistently across all key performance indicators (KPIs). The Mountaineer level is the highest level within the first journey ('Peak hiker') of the Peak Awards program.

Congratulations to our Mountaineers!

#PeakMindset #FoundeverLife #CX #CustomerExperience #BPO #Leadership