Avichal

[Avichal @Avi_chal_]

@volkswagenindia @VW
@volklub @CholaMS @jagograhakjago

I am writing to highlight a severely disappointing and unprofessional experience I am currently facing with your authorized dealer, Aakash Wheels Pvt Ltd in Nashik.
My white Volkswagen Taigun recently met with an accident near Nashik, and the vehicle was towed to Aakash Wheels on the late evening of April 14th, 2026.
Since then, I have faced continuous harassment and delays regarding my insurance claim.
Here is the sequence of events:
• Refusal of Cashless Facility: On April 15th, when I visited the dealership to initiate the repair, they explicitly denied support for a cashless claim. This is despite my policy being with @CholaMS , an official insurance partner tied up with @volkswagenindia @VW
• Forced Delays: After endless arguments and unnecessary distress, the claim was finally logged (Claim No: 3311/2600054380).
• Stalled Survey: Chola MS informed me that the survey was scheduled for April 16th. However, till is 18 April 2026 the Chola MS executive has confirmed that Aakash Wheels has still not provided them with the necessary details to start the survey process.
• On 20th April, Chola executive requested a formal estimate to expedite the claim process and it has not been shared yet til 8th MAY 2026.

I am utterly disappointed by this complete lack of support. As a customer who opted for @volkswagenindia -partnered insurance precisely for a seamless experience, being denied cashless facilities and having my car held hostage by administrative delays is unacceptable.

@volklub Adding here, hoping as a consumer your channel helps our voice to reach the required levels and share first hand experience how a dealership can ruin a brands experience.

Will @volkswagenindia be held accountable for the 18 days of zero progress and me as a customer suffering without my vehicle.
Vehicle name: Volkswagen Taigun
Claim Number: 3311/2600054380/OD

[Avichal @Avi_chal_]

@KarnawatIshan @VW @volkswagenindia @KarnawatIshan Do no expect any response or support from @volkswagenindia @VW. I’ve been facing immense delay and harassment from their Nashik dealership since 4 months. Yet, officials at @volkswagenindia don’t give a shit.

[Avichal @Avi_chal_]

@volkswagenindia @VW
I connected on your support number 1800 102 0909 on Saturday (22/08/26) because of the harassment I’ve been facing for the past 4 months.

MED2604878580 is the ticket number that I managed to gather after calling back on 23rd August as I received no confirmation.

On 22nd August I was told the ticket is escalated and your team will reach out to me in 24 hours and yet till today 25th August I have received no response or call or message after multiple calls.

@volkswagenindia setting prime example of premium brand and their support.

#volkswagen #VW #VWTaigun #Taigun #virałpost

[Avichal @Avi_chal_]

@volkswagenindia Please let me know your next steps to help escalate and resolve this ASAP.

Such dealerships and employees tarnish and break the trust of customers over a brand like @volkswagenindia @VW
The sole reason of choosing a #vw #Taigun was the brand value and expectations of customer support which sadly has been the worst experience of my life.

[Avichal @Avi_chal_]

@VW @volkswagenindia @SkodaIndia @volklub @autocarindiamag @evoIndia

Writing another post to highlight the absolute non existing customer service and customer support team at @volkswagenindia
After writing multiple emails to [email protected] and calling multiple times on 1800 102 0909 I’ve yet not received any help or any response from @VW @volkswagenindia regarding my vehicle being held hostage at @volkswagenindia India Nashik dealership.

It’s been 4 months since my car was given to Nashik VW dealership for repair and insurance claim but the Bodyshop manager Shahid Khan kept denying cashless claim facility and has delayed sharing estimate with the @CholaMS team multiple time, also sharing inflated estimates.

I’m still waiting for @volkswagenindia team to reach out but haven’t received any response or their is no escalation chain or matrix for such issues.

[Avichal @Avi_chal_]

@volkswagenindia @volkswagenindia @VW Your team makes no efforts. Your automated emails and a single response has not helped me a single bit in last 4 months.

Instead of sending these baseless and useless responses, please make your team reach out to me.

[Avichal @Avi_chal_]

@CholaMS @CholaMS I have shared the requested details via email to the provided email Id.

Will wait for your response.

[Avichal @Avi_chal_]

@greenheartedguy I remember your post and I commented as well regarding pathetic response from @volkswagenindia for your #Taigun
Hoping you have received a response or is your matter resolved?

[Avichal @Avi_chal_]

Some screenshots of @volkswagenindia @VW @SkodaIndia group trying to reach out with a single email and then no further response again in 4 months.
Email was received on 3rd June and no further response or action since then.

But I did receive a call from Nashik VW dealership bodyshop manager Shahid Khan asking why did I raise a complaint

[Avichal @Avi_chal_]

@jagograhakjago @nch1915 any comments?

[Avichal @Avi_chal_]

@mycarhelpline @ravi_DDS @arunpanwarx @FasBeam adding these handles in hope to get highlighted or a response to highlight my sufferings.

[Avichal @Avi_chal_]

@jagograhakjago @nch1915 has also been pathetic with no actions or response on my complaint.
What’s the point of these portals if there is no action or response.

[Avichal @Avi_chal_]

@volkswagenindia is proving to be least reliable when it comes to customer grievance/complaints. No one listens or takes any actions other than automated emails.
Facing harassing issues with @volkswagenindia myself and will make sure no one in my circle enters their showroom if such poor service and feedback is their motto.

[Avichal @Avi_chal_]

@volkswagenindia @VW @volklub @CholaMS @jagograhakjago

Another 8 days since I posted my grievances with @volkswagenindia about their absolutely PATHETIC, SUBSTANDARD and ABYSMAL after sales service and support specially from their Nashik dealership, I have yet not received any response.

@volkswagenindia commented on my previous post to share the contact details and yet have not reached out or provided any support.

Will now start sharing all the screenshot evidences showing how the officials actually harass their customers.
@VWGroup

Will now receive another generic automated response on this post from @volkswagenindia and then absolutely no ESCALATION or further response.

[Avichal @Avi_chal_]

I have shared my concern to [email protected] twice and all I get is a generic auto-generated email response with no/zero accountability and help.

With new @volkswagenindia #taigun being launched and having my eyes on it, but the experience in past 18 days have been such a pathetic one, I’ll never be able to consider another @volkswagenindia in my garage.

[Avichal @Avi_chal_]

@volkswagenindia @VW
@volklub @CholaMS @jagograhakjago

I am writing to highlight a severely disappointing and unprofessional experience I am currently facing with your authorized dealer, Aakash Wheels Pvt Ltd in Nashik.
My white Volkswagen Taigun recently met with an accident near Nashik, and the vehicle was towed to Aakash Wheels on the late evening of April 14th, 2026.
Since then, I have faced continuous harassment and delays regarding my insurance claim.
Here is the sequence of events:
• Refusal of Cashless Facility: On April 15th, when I visited the dealership to initiate the repair, they explicitly denied support for a cashless claim. This is despite my policy being with @CholaMS , an official insurance partner tied up with @volkswagenindia @VW
• Forced Delays: After endless arguments and unnecessary distress, the claim was finally logged (Claim No: 3311/2600054380).
• Stalled Survey: Chola MS informed me that the survey was scheduled for April 16th. However, till is 18 April 2026 the Chola MS executive has confirmed that Aakash Wheels has still not provided them with the necessary details to start the survey process.
• On 20th April, Chola executive requested a formal estimate to expedite the claim process and it has not been shared yet til 8th MAY 2026.

I am utterly disappointed by this complete lack of support. As a customer who opted for @volkswagenindia -partnered insurance precisely for a seamless experience, being denied cashless facilities and having my car held hostage by administrative delays is unacceptable.

@volklub Adding here, hoping as a consumer your channel helps our voice to reach the required levels and share first hand experience how a dealership can ruin a brands experience.

Will @volkswagenindia be held accountable for the 18 days of zero progress and me as a customer suffering without my vehicle.
Vehicle name: Volkswagen Taigun
Claim Number: 3311/2600054380/OD