Axs America

Axs America is one of our companies. Others: Software, IT/MSP, IoT, recruiting, mgt consulting.

$1K/mo ad credits go to US causes

Trolls and hateful blocked

[Axs America @AxsAmerica]

After 14 days and sending this email this morning, we received a refund for this month. No comments, support interactions, or other details were provided.

We are still missing ~$6,800 in ad credits. So, it's not over.

@premium @AdsSupport @X

[Axs America @AxsAmerica]

10 days later and here is the situation:
@elonmusk should fix this systemic issue. @premium and @AdsSupport are not resolving this. issue. I'm beyond angry about this now.

[United Cajun Navy @Unitedcajunnavy]

An older couple who lost everything in the Mississippi tornadoes thought they would be homeless for the first time in over 80 years. Thanks to our awesome supporters, they now have a nice RV to stay in while they rebuild. We only exist because you exist, thank you! 🫡💪 #CajunNavy https://t.co/9JWPGxHG2A

[Axs America @AxsAmerica]

@premium @elonmusk @X There's more, but I think the evidence is clear that @Premium is broken.

[Axs America @AxsAmerica]

More issues with this issue. @premium @elonmusk @X

I'll post the users requests below:

[Axs America @AxsAmerica]

10 days later and here is the situation:
@elonmusk should fix this systemic issue. @premium and @AdsSupport are not resolving this. issue. I'm beyond angry about this now.

[Axs America @AxsAmerica]

@premium @elonmusk @X https://t.co/5go12YlihJ

[Summer @MommaG0414]

So... I lost my blue check... when I go to my profile it says get verified...when I click get verified ..it says I'm already a premium member. What the heck @Support

[Axs America @AxsAmerica]

@premium @elonmusk @X https://t.co/Zx9cvomwkH

[Bill Ebersohl @BillEbersohl]

@Support I have paid quite a bit for a one year subscription to X Premium Plus. Yesterday my account, both on my Mac and my iPhone, reverted to a standard account. I've tried logging out and back in on both. I've tried emptying the cache, I've tried in a private window. Help!

[Axs America @AxsAmerica]

@premium @elonmusk @X https://t.co/neyckIdKlI

[Johm Prieto @Johmprieto12]

@elonmusk Mi sister paid for premium services and for any reason you inactive her suscripción. We tried to contact to support and anybody gave us an answer. So, what kind of service is this? This is really bad, we didn’t have her money back and we didn’t have premium services.

[Axs America @AxsAmerica]

@premium @elonmusk @X https://t.co/RP29I4YHDa

[🦾 Amanda @amandainai]

@yacineMTB @premium My tickets are ACCESS-3272615, PSDM-233784, ACCESS-3405479 & ACCESS-3405481. I run support for a well-known tech company & deal with these things day in and day out. This is not how to run support for long-standing paying customers. What's the next step here?

[Axs America @AxsAmerica]

@premium @elonmusk @X https://t.co/umQ1TDHGtu

[Axs America @AxsAmerica]

@premium @elonmusk @X https://t.co/E0bd3rSE6o

[Paul Spivak @paulspivak_]

If you don’t have a Premium subscription (and thus can't contact @Premium for support) but face a transaction issue—like paying for Premium without activation—the only correct way to resolve it currently is to submit a refund request via the link below:

https://t.co/GnIt0DPTbd

[Axs America @AxsAmerica]

@premium @elonmusk @X https://t.co/WsWPzDS2Ty

[Nr. Gent @GentNr]

@Support My account (@DEML4D) was suspended right after subscribing to Premium. I have already appealed but haven’t received a response. Kindly assist in reviewing my case. Thank you.

[Axs America @AxsAmerica]

@premium @elonmusk @X https://t.co/Q02MjnNoXb

[Axs America @AxsAmerica]

@AzzyDesignWorks @elonmusk @premium @AdsSupport The $100 in the receipt is for associate accounts, by the way.

[Axs America @AxsAmerica]

10 days later and here is the situation:
@elonmusk should fix this systemic issue. @premium and @AdsSupport are not resolving this. issue. I'm beyond angry about this now.

[Axs America @AxsAmerica]

#PREMIUM Lost gold check (verified org) mark 3days ago. No messages as to why. Paid to date. Took 3 days for a response using only path to @Premium, a DM message, and the jerks didn't even read the DM before punting to @AdsSupport. Support sucks. Small claims incoming

[Axs America @AxsAmerica]

@AzzyDesignWorks @elonmusk @premium @AdsSupport I don't think it was that. We pay $1,000/month for an X verified org account. Their Stripe account and internal teams are clearly disjointed. We were charged but shut down without explanation. We've paid for over a year and had over $6,700 in ad credits that are now gone. Angry.

[Axs America @AxsAmerica]

@Erin_E_Frick , I understand my team, T and J, has worked with you. Any insight into how I can get a person to help with this?

[Axs America @AxsAmerica]

#PREMIUM Lost gold check (verified org) mark 3days ago. No messages as to why. Paid to date. Took 3 days for a response using only path to @Premium, a DM message, and the jerks didn't even read the DM before punting to @AdsSupport. Support sucks. Small claims incoming

[Axs America @AxsAmerica]

@elonmusk @premium @AdsSupport This is how much I paid each month to be ignored when I needed @Support from @Premium.

[Axs America @AxsAmerica]

@elonmusk I'm sure you're busy, but this level of support is awful. You should be aware and do something about it @premium @AdsSupport

[Axs America @AxsAmerica]

#PREMIUM Lost gold check (verified org) mark 3days ago. No messages as to why. Paid to date. Took 3 days for a response using only path to @Premium, a DM message, and the jerks didn't even read the DM before punting to @AdsSupport. Support sucks. Small claims incoming

[Axs America @AxsAmerica]

@elonmusk @premium @AdsSupport This is a lie. Timely =/= 3 days and no way to talk to a human.

[Axs America @AxsAmerica]

@elonmusk @premium @AdsSupport