B&Q

We’ve put together the answers to your most asked question to help you find solutions faster ⬇️

[B&Q @BandQ]

We've been made aware of accounts falsely claiming to represent B&Q. Please note, the only official B&Q X accounts are @bandq and @bandq_help. For support or enquiries, always use @bandq_help.

[B&Q @BandQ]

@AlomBaydul @bandq_help Pop us a DM so our CS team look into this for you.

[B&Q @BandQ]

@MatchBetPro Please pop over a PM and out team here can take a further look at this for you. Thanks, Pam

[B&Q @BandQ]

@tranmere1234 Hi there. No this is a scam account. Please block the account and report it. Thanks, Pam

[B&Q @BandQ]

@davie__brown Hi there. Thanks for getting in touch. If you pop us a DM our CS team can look into this for you.

[B&Q @BandQ]

@carloalbanese1 Hi there. Thanks for reaching out. If you pop us a DM our CS team can look into this for you. Thanks. Aqib https://t.co/9OeNwDnEYQ

[B&Q @BandQ]

@jam_officianado I am sorry about this. If you can pop over a DM, our team here can take a look at this for you. Thanks, Pam https://t.co/9OeNwDnEYQ

[B&Q @BandQ]

@TruePreViewUK Pop us a DM with your product code so our CS team look into this for you.

[B&Q @BandQ]

@shamelessv Hi Victoria. Please pop us over a DM with some more info and our team here can have a look for you. Thanks, Pam

[B&Q @BandQ]

RECALL NOTICE: White 9 Inch Table Fan sold between Mar ‘26 and Jul ’26. In some cases an electrical component may overheat leading to a fire or electric shock risk. If you have this product, stop using it, switch it off and unplug immediately.
Details: https://t.co/5KfG7oaM9b

[B&Q @BandQ]

@GarethB73537818 Hi Gareth. If you can pop over a DM, our team here can take a look at this for you. Thanks, Pam

[B&Q @BandQ]

@AndyGibsonTV You're spoilt for choice when it comes to our light bulb collection at B&Q.
https://t.co/aSmudzEcCk

[B&Q @BandQ]

@WeeksHattie2 Pop us a DM with your order number so our CS team look into this for you.

[B&Q @BandQ]

@lisas11 Hi Lisa, thanks for reaching out. I can see you were previously in contact with our CS team via DM. If you send another DM, our CS team will look into this further. Alternatively, you can send an email via our contact form online https://t.co/rorSYB9IGm. Sam https://t.co/9OeNwDnEYQ

[B&Q @BandQ]

@Paul_HTown Hi there. Thanks for reaching out. If you pop us a DM our CS team can look into this for you. Thanks. Aqib https://t.co/9OeNwDnEYQ

[B&Q @BandQ]

@janemeans Hi there. Thanks for getting in touch. If you pop us a DM our CS team can assist you with this. Thanks. Aqib https://t.co/9OeNwDnEYQ

[B&Q @BandQ]

@AllanSkerratt Hi Allan, a refund can take up to 5 working days to process back to you. If you haven't received this after this time please pop us a DM and our team can look into this for you. Thanks. Jack https://t.co/9OeNwDnEYQ

[B&Q @BandQ]

@natshantel Hi there. Thanks for reaching out. If you pop us a DM our CS team can look into this for you. Thanks. Aqib https://t.co/9OeNwDnEYQ

[B&Q @BandQ]

@JoeColl87 @DxLogistics Hi Joe. Please send over a DM so our team here can take a further look at this for you. Thanks, Pam