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Welcome to BASE. Here, you choose what you need! A mobile subscription? Internet? TV? Combine them as you like.

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@miech @miech Hey, dat is zeker niet de bedoeling. We nemen je feedback over de helpdesk zeker mee. Bedankt om dit te delen. ^Chloé

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@barispnc Hi! We have replied to your DM. Can you take a look? Marianne

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@lehelhanko 💚💚😊

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@lehelhanko Hey, Lehel. How strange that you can't order a number! Can you send us a private message? Then we can look into the issue.

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@FredVanH Strange! Would it be possible to reach out via Facebook Messenger instead? Marianne

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@FredVanH You can send your customer number or mobile number. Either one is fine. Marianne

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@D3ADPULL Hi! We always advise customers to check the details of their invoice, which is easy to download through the MyBASE-app or the Customer Zone. Should there still be certain charges unclear, we are more than happy to look into this. Marianne

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@HaroldTor Of course! My apologies! We've followed you. 🙂
Daan

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@AnneBillson @Coolblue_BE Hello Anne 🙂. I'm sorry to read about your misadventure 😕. Can you try again to top-up in 10 minutes via this link : https://t.co/ipqgnuSq7S. Kind regards, Kevin.

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@bartclaeys Hi Bart! You can use your mobile data for roaming, which means you can surf within your plan when you are in the EU-zone. If you are in another country, the used data will be charged extra. Marianne

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To ensure that Ukrainian refugees stay connected to family & friends, we are extending the free calling & texting to and from Ukraine for all BASE customers. Both via landline & mobile phone and this until April 30 2022.

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To ensure that people in the affected areas in Ukraine stay connected with family and friends in Belgium, we are making calls & text messages to and from Ukraine free of charge for all our customers (with prepaid card or monthly plan) with effect from 01/03 till the end of March.

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@Grem_Lieneke Oei, dat kan niet de bedoeling zijn, Gremlieneke! Stuur je ons een privéberichtje? Dan zoek ik dit graag uit voor jou. Liesbeth

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@GroszJuda Hi Juda, I can imagine this is not quite pleasant. Can you send us your mobile number via a DM? Marianne https://t.co/2RemTddsgO

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@pfierens Hello Philippe, there is currently an ongoing issue affecting BASE services. Our technicians are doing their best to resolve this issue as quickly as possible. Sorry for the inconvenience. Elsy

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@ahmed_aisati Bonjour Ahmed, je suis navré de lire cela. Je vous invite à nous contacter par message privé, nous nous ferons un plaisir de vous renseigner. Cordialement, Louis

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@Qrivi Dat ben ik ook, Kristof. Ik heb je een privé berichtje gestuurd. Kan je dit even controleren? Liesbeth

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BASE INFO:
The extreme weather conditions of the last weeks had also affected our mobile network in various regions. In the meantime, our network has been fully restored.
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