Barbara A Sullivan

Managing Partner & Founder of @sullivannyc, a brand engagement firm in New York.

[Barbara A Sullivan @BAppleSullivan]

@OceaniaCruises just cancelled 4/8 ports on cruise to M. East w/in 60 day window. You offer no refunds or future cruise credit. We have no interest in the new itinerary; if we cancel we lose 75%. You have the legal right, but customers ultimately decide who to do business with.

[Barbara A Sullivan @BAppleSullivan]

FDA, Please Fairly Review the Only Potential Treatment for Barth Syndrome - Sign the Petition! https://t.co/YqCfap3C19 via @Change

[Sullivan @sullivannyc]

With thought leadership on everyone’s minds, how can you be sure yours delivers meaningful business results? Read Nicole Ferry’s thoughts on how to create content that moves the needle. https://t.co/cRNKOJpCN9

[Sullivan @sullivannyc]

@profgalloway made some compelling predictions about how universities will survive—or not—this fall. Read Nicole Ferry’s strategies for charting a path forward in the face of uncertainty. https://t.co/K39HRFLNrn

[Barbara A Sullivan @BAppleSullivan]

@TeamStubHub How about cancelling the March Billy Joel MSG concert so we can get our money back--instead of you keeping it?

[Barbara A Sullivan @BAppleSullivan]

@StubHub How about issuing refunds for tix for the March 2020 MSG concert? Are you kidding that you think it's ok to "postpone" the concert rather than cancel it? So you can hold our $$? When is enough enough? Shame on you.

[Trev @TLyf20]

When this is behind us, remember that @StubHub refuses to refund ticket purchases during pandemic. Other ticket services are refunding as we speak.

[Barbara A Sullivan @BAppleSullivan]

@billyjoel SHAME ON YOU. You "postponed" the March MSG concert to a date of YOUR choice in October and left your fans holding the bag for tickets. What is the date you chose in October doesn't work for me? I'm just out the money? Do the right thing and cancel the concert.

[Barbara A Sullivan @BAppleSullivan]

☕️ @sullivannyc is in 4th place in #Webbys People’s Voice for Duke University admissions site and we need your votes to WIN: https://t.co/AlfJDq5dj1

[Barbara A Sullivan @BAppleSullivan]

👏 @sullivannyc 👏 is 👏 in 👏 5th👏place👏 I voted and we need YOU to vote too for the Duke University we created: https://t.co/AlfJDq5dj1 #Webbys

[Barbara A Sullivan @BAppleSullivan]

@billyjoel you’re not “cancelling” the March 18 @TheGarden concert but postponing instead? So you can keep the money for 6+ months? And set an arbitrary date in Oct which you choose? That day doesn’t work for me. What shall I do? You may want to reconsider your utter piggish ness

[Barbara A Sullivan @BAppleSullivan]

@billyjoel @TheGarden Really? “Postponed” BA “cancelled” so you don’t have to refund the money? I CAN’T come to your arbitrary date 6 months from now. I paid $400+ for two tix to the March 18 concert. So what do I do? You are the ONLY entity that is not refunding tix. Shame on you in this crisis.

[Sullivan @sullivannyc]

The most successful CX initiatives are the ones that solve for customer, brand and business goals - and actually get implemented. Check out our report for 4 ways to get started: https://t.co/JOESNkZANT

#CustomerExperience #CX #MarketingStrategy #brandengagement

[Barbara A Sullivan @BAppleSullivan]

Sullivan was just nominated for a #Webby! Our work for SAG-AFTRA website was nominated out of 13,000 entries. You can help us by voting for our work for the Webby People’s Voice Award: https://t.co/R5sfxoxUaV @TheWebbyAwards @SullivanNYC #WebbyNominee #Vote

[Barbara A Sullivan @BAppleSullivan]

NOT FAKE NEWS: @sullivannyc’s in 3rd place! 🎉 GO TEAM! 👏 VOTE: https://t.co/R5sfxoxUaV #Webbys

[Barbara A Sullivan @BAppleSullivan]

I unlocked $20 Rush tickets for #GirlfromtheNorthCountry at #ThePublicTheater on @TodayTix! Unlock here: https://t.co/e6kAMBTR7j #TodayTixRush

[Sullivan @sullivannyc]

Read four ways your organization can engage sales prospects and get them to “yes” in our latest whitepaper: https://t.co/CIHIAZlsty #CustomerExperience #B2B #Marketing #SaaS #Tech

[Sullivan @sullivannyc]

See four ways you can elevate your brand through great customer experience. https://t.co/OItkFMZFwc #CX #CustomerExperience #ExperienceEquation

[Sullivan @sullivannyc]

Our work for @ColumbiaLaw has just been honored by @TheWebbyAwards! See how #ArtificialIntelligence helped one of the smartest schools around https://t.co/INjQI6Sxl7 #ColumbiaLaw #AI #WeWereThere

[Barbara A Sullivan @BAppleSullivan]

Fire in Meatpacking