Banana Republic

The Banana Republic Customer Service team wants to hear your feedback and answer any questions about our products, stores and policies.

[Banana Republic @BRCustServ]

@Sebastianfcp2 @BananaRepublic We’re truly sorry to hear about your negative in‑store experience. Your feedback is incredibly important to us. When you have a moment, please send us a DM — we’d be happy to assist and make this right for you. ~Jonathan - Banana Republic Customer Relations

[Banana Republic @BRCustServ]

@RhiannaDaniels @BananaRepublic Hi Rhianna,
Thank you so much for reaching out regarding your order status. So we can investigate, could you please DM us with the order number and either the email address or phone number associated with the order? We look forward to hearing from you.
~ BR Customer Relations

[Banana Republic @BRCustServ]

@zhamoan Hi there, we are so sorry to hear that you are having issues with the quality the flannel shirts you purchased. Please DM us with the purchase details, and the email address you use to shop with us so we can review the options available. We look forward to hearing from you!

[Banana Republic @BRCustServ]

@imscattrbrain Hi there! We’d love to help see what information we can find on your favorite shirt. Please send us a direct message with the style number (it looks like S/XXXXXX-XX) from a small tag along the inside seam. That’ll help us research availability for you!

[Banana Republic @BRCustServ]

@PatarinoDa64211 Hi there, we're concerned to hear that you are unable to DM us. Since you are having troubles sending us a DM please give us a call at 1-888-277-8953 so we can look further into your concerns. We look forward to talking with you soon.

[Banana Republic @BRCustServ]

@PatarinoDa64211 Hi there, we aren't able to initiate a DM conversation with you. If you could please send us a DM with the order number, your email address and more details about the promotion you wanted to apply, we will be happy to look into the available options.

[Banana Republic @BRCustServ]

@satyauco Hi there, we're concerned to hear you had a poor experience and we'd be happy to see how we can help. Please DM us with details of your experience along with your email address and phone number used to shop with us. If regarding an online order please include your order number.

[Banana Republic @BRCustServ]

@thicknsexy48 Hi, thank you so much for stopping by today at our store in Blowing Rock, NC. We are sorry to hear that this happened and appreciate you speaking up! Please send us a DM with your phone number and email address so we can share feedback. We look forward to you reply!

[Banana Republic @BRCustServ]

@BVanblarge93522 Hi Brian, we're concerned to hear this! Please DM us with more info so we can see how we can help. We hope to hear from you soon! ~ Drew, Banana Republic Customer Relations

[Banana Republic @BRCustServ]

@itskayod @BananaRepublic Hello, we appreciate you choosing Banana Republic and taking the time to share these details. While we do not receive details on restocking of styles, we suggest keeping an eye on our New Arrivals Page as we constantly update our website with new and similar styles.

[Banana Republic @BRCustServ]

@itskayod Great question Kay! While we don't have details on upcoming offers or sales, we recommend signing up for our email list on the website so you are part of the first to know when new sales or offers drop. We look forward to shopping with you soon!

[Banana Republic @BRCustServ]

@beej2991 @BananaRepublic Hi there, we're glad you spoke up! We always want our customers to receives their orders within the expected timeframe and we're concerned to hear this hasn't been your recent experience. Please DM us your order number and email address so that we may research further.

[Banana Republic @BRCustServ]

@ramirobravo72 Hi there! Please DM us directly so we can see how we can help. Be sure to include your email address and order number in your message. We hope to hear from you soon! ~ Drew, Banana Republic Customer Relations

[Banana Republic @BRCustServ]

@eaf820 Hi there, we are sorry to hear this! Once you have gone through our interactive returns process on our website, we don't have the ability to change the way you send the return back to us, but send us your email address and order number so we can look into this for you.

[Banana Republic @BRCustServ]

@MehulKamdar Hi Mehul, we're concerned to hear that your order was delivered incorrectly and are happy to see how we can help. So we can see the options we have to help please DM us with your order number and email address. We look forward to hearing back from you soon.

[Banana Republic @BRCustServ]

@jghuang @BananaRepublic We're glad you spoke up as we regret any disappointment caused by the cancellation of your items! We'd like to research further to determine the options available for the promotional codes used and ask that you DM us with the email address used to shop with us.

[Banana Republic @BRCustServ]

@eliz2883 Hi Elizabeth, we are concerned to hear this! We are happy to accept an item for return, if it deemed defective. Please DM us with your purchase details, your email address, and the information for the store you visited so we can make sure your feedback is shared.

[Banana Republic @BRCustServ]

@STNC Hi Michael, we're concerned to hear this and would be happy to look further into your delivery for you. So we can take a look please DM us with your email address and order number. We look forward to hearing back from you soon.