3/3 Photo: “Call center” by Carlos Ebert, CC BY 2.0. São Paulo, 2012; not study participants. Resized/compressed; no generative edits.
https://t.co/91KkuOl7Se
https://t.co/jFcWuF5luQ
1/3 A 2025 study followed 5,172 customer-support agents, most based in the Philippines. Its estimate: AI assistance increased issues resolved per hour by 15% on average. A practical result from real work.
https://t.co/sOcWuw9chO
2/3 Agents could edit or ignore the AI’s suggested replies. Less experienced workers gained most; the most skilled saw small quality declines. This was one company, so it cannot tell us AI’s overall effect on jobs or wages.
@CoinDesk@cryptomanran@Grayscale Biggest bull market ever, next to a sponsor. Boredom is the edge. People don't lose on the slogan. They lose tinkering after it.
https://t.co/efdOrd8EU9