BT

BT. Behind Brilliant Things.

[BT @bt_uk]

@KevinF1311 Hi Kevin. We never want anyone feeling this way and finding the right plan at the right price is important. I would recommend giving our team another call so we can go through the options again and see if anything can be done here 0330 1234 150.

[BT @bt_uk]

@AuldAngus Thanks for getting in touch, you can report this online. Have a look at this page for more info and click on the contact form link https://t.co/uH2tYWvJRt.

[BT @bt_uk]

@loveisaduel Hi David. If you have moved into the house, if you get a new provider they will usually look at the options on this. If you are not looking to get a new provider or just want them removed you can speak with our team here 0330 1234 150 and we can check out the options.

[BT @bt_uk]

@jenni41331655 Hey Jenni, I'm not aware of any issues with this. It's worth clearing cookies/cache, and readding the account. lf still not sorted give us a call on 150 from a BT mobile, or 0330 1234 150 from any other phone.

[BT @bt_uk]

@ReactivateBT Hi Mark. We don't have access to any account details via Social Media. Our team is able to help and get this sorted for you here 0330 1234 150.

[BT @bt_uk]

Morning. We can appreciate that you'll be wanting to get set up as soon as possible, and the last thing we'd want is for you to be left in this position. Please give us a call on 0330 1234 150 so we can ensure you're given the best support moving forward to help get this resolved.

[BT @bt_uk]

@Sassytrip88 I'm with you Tina, and we'd always want you to be able to enjoy your BT service.

You can text HELP to 61998, this will run some checks and tests on your line and is the first step in getting back up and running.

[BT @bt_uk]

@messalinahooper Hi Grace, we'd always want to make sure you were getting the most out of your BT service.

I appreciate you've spoken to the team before but they are the best ones to help, if you are unhappy with how things have gone you can ask them to open a complaint for you.

[BT @bt_uk]

@buxton081 You can also try the chat team, if they're available you'll see a Message Us button on our contact page 👇
https://t.co/5v1QQ84i9D

[BT @bt_uk]

@Dbeethekidd Hi Daniel. We certainly want you to be able to speak with the team. If the online chat are busy, our team on 0330 123 4150 are available until 8pm tonight.

[BT @bt_uk]

@Bubbler_Ranx Hi Lou. This does seem odd you cannot access the account. If you have tried deleting your cookies and cache, you will need to speak with the technical team on 0330 123 4150 to see what is happening. They are there until 8pm tonight or back tomorrow from 8am.

[BT @bt_uk]

@Smicer999 I'm surprised to hear that as we shouldn't be closing the complaint until it's agreed as resolved.

You can find our full complaints process, and all the ways to make a complaint, through our code of practice 👇
https://t.co/HdkzlOFPUG

[BT @bt_uk]

@TomChap Hi Tom, we would recommend to wait until after the final bill is produced and sorted. As it's been a few months I imagine this would have happened.

If you have had the final bill then feel free to go ahead and cancel the Direct Debit.

[BT @bt_uk]

@adam_nagib Hi Adam.
Our team can take a look to see if it is something they can support you with. Please give them a call on 0330 123 4150, and they'll take it from there.

[BT @bt_uk]

@harrisufc Hi Paul. We ceratinly want you to get everything sorted ASAP. You can check for any known issues online here https://t.co/gqud2yQZpH. If you do need a hand from there, the team are avaialble this weekend 8am until 8pm on 0330 123 4150.

[BT @bt_uk]

@mertisbrilliant Hi Mert, that does sound frustrating. If an engineer is booked for Monday they'll check everything over when they get there and work on getting you back online.

[BT @bt_uk]

@johnclark924 I'm not aware of any issues in that area John, the best thing to do is text HELP to 61998.

This will check your line for any issues and work on getting you back up and running, it'll also let you know the latest update if a fault has already been logged too.

[BT @bt_uk]

@Stever_wales Thanks for letting me know Steve, it's a real shame to hear they haven't been able to resolve your complaint.

If you are unhappy you can ask to escalate further, you can see our full complaints code of practice here 👇
https://t.co/HdkzlOFPUG