@yareovalle@ByuSome I am right there with you!!! My wife is so angry that she hopes they โchoke on their chocolate milkโ!!! I just want tickets to the ND game without spending 5k!
Round 4: Digital Experience App, Online Shopping, and In-Store Tech.
This round isn't close either in the opposite direction.
Sam's Club Scan & Go: scan items with your phone as you shop. Walk past the checkout
line. Pay on your phone. Leave. No line. No waiting. No unloading your cart onto a conveyor belt.
Costco's app: basic. Pay at the register. Stand in line. Unload. Wait.
Sam's Club also offers: curbside pickup on groceries and general merchandise. A more
polished online shopping experience with better filters and search. Easier in-app ordering.
Better delivery tracking.
Costco's online experience has improved but still lags Sam's Club in speed, convenience,
and integration. Costco treats the physical warehouse as the primary experience. Sam's
Club treats digital as an equal channel. Winner: Sam's Club.
Decisively. Scan & Go alone is a reason some families choose Sam's
Club. The technology gap is the widest in this entire comparison.
Costco refuses to build
Scan & Go despite years of customer requests.