Baird Group

Helping hospitals and other healthcare organizations transform the patient experience through service and culture assessments, and improved service strategies.

[Baird Group @BairdGroup]

People go into healthcare because they want to serve. They want to help. That's true for nurses and physicians. But it's also true for the people in billing. Environmental services. Registration. IT.

#HealthcareLeadership #PatientExperience

https://t.co/PpDJTgXz1Y

[Baird Group @BairdGroup]

Trust isn't just built in the exam room. It's built—or broken—at every single touchpoint. Every interaction matters. My recent blog post offers fresh insights to spur discussion and action.

#HealthcareLeadership #PatientExperience #Trust

https://t.co/cS5eELMd3n

[Baird Group @BairdGroup]

This article from @MarshGlobal takes a data-driven look at the healthcare industry from the employee perspective, detailing what makes a clinical worker stay or leave an organization. What strategies will your organization be use?

#EmployeeRetention

https://t.co/7jjcm3e80i

[Baird Group @BairdGroup]

High-performing teams draw their strength from collaboration, resilience, & understanding that every contribution, no matter how small, is essential for building something extraordinary. This week, how will you recognize your team for their efforts?

#Teamwork #HealthcareLeaders

[Baird Group @BairdGroup]

Friday reflection: Cut yourself some slack for this week's minor slip-ups. You wouldn't judge a friend harshly for the same mistakes, so why do it to yourself? Own the error, take the lesson, and move on.

#HealthcareLeadership #Accountability

[Baird Group @BairdGroup]

Trust isn't built by accident. It's built by design. What would it take to make every touchpoint a trust-building moment? This week’s newsletter offers nine clear steps. https://t.co/21FNy5DwbE #HealthcareLeadership #PatientExperience #Trust #HealthcareManagement

[Baird Group @BairdGroup]

Never before have we had so many generations working together—up to five in some cases. And you capitalizing on the value these generations have to bring?

#HealthcareLeadership #GenerationalIntelligence #WorkplaceDiversity

https://t.co/P59qcR5Qxh

[Baird Group @BairdGroup]

2026 is the year AI shifts "from vibes to value" in healthcare. According to @AdventHealth, the goal isn't to replace the human element, but to give time back to caregivers so they can focus on what truly matters: listening and connection. https://t.co/xLVFJLDnLg #HealthTech #AI

[Baird Group @BairdGroup]

Hospitals run 24/7. Remember to thank the team members who are working this holiday weekend. And with the start of summer, many households will be shifting routines for childcare and extracurricular activities. Be alert to the added stress for families.

#HealthcareLeaders

[Baird Group @BairdGroup]

Great leadership isn't about being the person with every solution; it’s about building an environment where your team has space to succeed. As you look to next week, what is one step you can take to foster that growth for your staff?

#LeadershipDevelopment #PeopleManagement

[Baird Group @BairdGroup]

That toxic employee. The process that just doesn’t work. The declining patient experience scores. There are a number of issues and problems that healthcare leaders deal with regularly. Yet often they fail to act.

#ToxicWorkplace #OrganizationalCulture

https://t.co/7kjOoMrRFg

[Baird Group @BairdGroup]

That superstar who also happens to be a toxic employee is costing you more than you think. Are you aware of the real cost of inaction? This week’s blog post takes a look at those costs.

#HealthcareLeadership #ToxicWorkplace

https://t.co/rp1XicJVHu

[Baird Group @BairdGroup]

Healthgrades just named their 2026 top hospitals for #PatientExperience, and the list includes 373 hospitals from 46 states. Read more from this @PRNewswire article.

#PX #HealthcareLeadership

https://t.co/qZAywN2zbs

[Baird Group @BairdGroup]

Patient experience isn't just big moments. It's the little things! A kind word, a smile. Recognize your team's daily impact this week.

#PatientEngagement

[Baird Group @BairdGroup]

Healthcare is built on human connection. Those connections are what brought most of us to this field in the first place. Taking a moment to revisit the interactions you had this week isn't just a nice exercise; it’s the quickest way to reignite your "why."

#HealthcareLeadership

[Baird Group @BairdGroup]

Most healthcare leaders think they know what the real patient experience is. They usually don’t. How to move beyond the myth to get at the heart of the real patient experience.

#HealthcareMarketing #PatientExperience #MysteryShopping

https://t.co/vyCCxECGeC

[Baird Group @BairdGroup]

Your healthcare system is losing patients. Leaders’ solution: "More advertising!" But if the actual #PX doesn't match the advertising, you're making things worse. You can't advertise your way out of a bad #PX.

#HealthcareLeadership

https://t.co/m87GU5FLkQ

[Baird Group @BairdGroup]

Pizza parties don't fix burnout. With the high cost of turnover, retention is now a critical priority. To keep top nurses, we must move past "quick fixes" and focus on independence, workload, and respect. Read more from @HRforHealth: https://t.co/Kj0Swexm1b

#NursingRetention

[Baird Group @BairdGroup]

Nursing is a unique honor, from the first breath to the last. It’s a privilege to share life’s most vital moments. This #NursesWeek, thank a nurse for their dedication and heart.

#CelebrateNursing

[Baird Group @BairdGroup]

The biggest negative impact on the patient experience from my experience? Inconsistency. Do your patients experience the same great care visit after visit, in every department, with everyone they encounter?

#HealthcareLeadership #HealthcareManagement

https://t.co/69iuqr2bwt