Banana Republic

Adventure, craft, and storytelling since 1978.

Customer Service Inquiries: @BRCustServ

[Banana Republic @BananaRepublic]

@BarnettTrey Hi, thank you for sharing your email, however, we recommend deleting your public tweet for privacy reasons and DMing us. We look forward to your direct message.

[Banana Republic @BananaRepublic]

@BarnettTrey Hi Trey, we're so sorry to hear this! We'd be happy to look further into this. Please DM us your email address and order number. We hope to hear from you soon! ~ Drew, Banana Republic Customer Relations

[Banana Republic @BananaRepublic]

@MickeyAlm627 Hi Michelle, we're concerned to hear that you were missing items from your package and we'd love to look further into this for you. So we can take a look please DM us with your order number, email address and which items were missing then we can see the options we have to help.

[Banana Republic @BananaRepublic]

@Qushnicken Hi there, we are concerned to hear this! If you still need assistance, please DM us with your order number, the email address you used to shop with us, and any additional questions you have. We will also share your feedback with the appropriate leaders.

[Banana Republic @BananaRepublic]

@RocksNoSalt Hi Debbi, we are concerned to hear that you received a mislabeled item. Please DM us with your order number, the email address you used to shop with us, and the style number of the item so that we can look into the options available. We hope to hear from you soon!

[Banana Republic @BananaRepublic]

@Los_OnThaGo Hi there, we are concerned to hear this! Please DM us with the order number and the email address you used to place the order so we can look into this for you. We hope to hear from you soon!

[Banana Republic @BananaRepublic]

@HanneySean Hi there, we are concerned to hear this! Please DM us with your order number and the email address you used to shop with us so that we can look into this for you. We hope to hear from you soon!

[Banana Republic @BananaRepublic]

@DavidHHolloway @Gap Hello David, we're concerned to hear this and we would like to extend our deepest condolences. So we can look into this for you, please send us a DM with the order number and the email address that is associated with the order. Thank you and we look forward to your message.

[Banana Republic @BananaRepublic]

@benlandowski Hello Ben, we're concerned to hear this. So we can look into this for you, please DM us with your order number and email address that is associated with your order. Additionally, please do not attempt to remove the security tag. Thank you and we look forward to your message.

[Banana Republic @BananaRepublic]

@katiemac921 Hi Kate, we're glad you spoke up about the issue you've had with your shoes! We stand behind the quality of our products and recommend visiting a local store for an evaluation by a manager or, if purchased online, DM us the order # and email address so we help with other options!

[Banana Republic @BananaRepublic]

@Gabriela_Febres Hi Gabriela, we're concerned to hear about your points being used and we'd be happy to look further into this for you. Please DM us your email address and phone number attached to your rewards account along with details of the transaction for the points used.

[Banana Republic @BananaRepublic]

@Her_Margesty Hi there, we are concerned to hear this! Please know that we stand behind the quality of our merchandise and will accept it for return if it is found to be defective, even if it has been washed and/or worn. Please DM us with more purchase details so we can review your options.

[Banana Republic @BananaRepublic]

@QuinnNguyen10 Hi there, we are concerned to hear this! Adjustments to in store purchases can only be processed in store, but we want to make sure your feedback is shared. Please DM us with the number under the barcode on your receipt, along with your email address and phone number.

[Banana Republic @BananaRepublic]

@Her_Margesty Hi there, we are sorry to hear this! We will be happy to share your comments with our product integrity team. Please DM us with the styles numbers of both pants. The style number is printed on a small tag behind the care instructions and looks like this: S/XXXXXX-XX.

[Banana Republic @BananaRepublic]

@HawaiianSon503 We're concerned to hear this and we appreciate you taking the time to share these details. So we can ensure that we forward your feedback to the appropriate leadership team, please send us a DM with details regarding the store location you visited. We look forward to your DM.

[Banana Republic @BananaRepublic]

@QueenT93624460 Hi there, we don't have any information on restocks, however, we would be happy to share with our design team that you would like to see the Cruise Wide Leg Leather Pants return. We recommend checking the website frequently for updates, as we are always adding new styles!

[Banana Republic @BananaRepublic]

@Chicahamburger Great question! While we don't have restock details to share, we will definitely make sure that your comments are shared with our product teams! For now, you can check out the current styles available by searching "Sloan" on our site. Thanks so much for shopping with us!

[Banana Republic @BananaRepublic]

@laurenbaugh Thanks for speaking up, Lauren! We're happy to accept returns within 30 days of the delivery date, however we understand that every situation is unique. We'd love to see if we have options to help today. Please DM us the order number and email address provided at checkout.

[Banana Republic @BananaRepublic]

@RodneyCintron Hello Rodney, we’re concerned to hear this. So we can look into this for you, please send us a DM with your order number and email address that is associated with your order. Thank you and we look forward to your message.
~Melissa, Banana Republic Customer Relations

[Banana Republic @BananaRepublic]

@DCarpenter_CFA Hi there, we are so sorry to hear this! Our Customer Support department handles missing item/package claims. We recommend calling them at 1-877-588-7128. If you have already spoken to Customer Support, please reach out to the bank for method of payment used to dispute the charge