@abdul_shajeed_ exactly and that’s the part that surprised us. one specific thing remembered beats ten generic things. the hard bit is picking which one to bring up first without it feeling like a CRM
hot take: "onboarding" has become a synonym for "tutorial" and that's killing retention.
the tutorial gets people through day 1. nothing gets them back on day 2.
we obsess over the first 5 minutes and leave the first 48 hours empty.
@justiinqin Hi Justin! Looking forward to grabbing a coffee in SF. Coming up soon. Interested in robotics. We could talk about using Kyndred in robotics. Let’s connect!